A learning and performance culture needs leaders on all levels who view feedback as a learning tool and give performance feedback regularly and in a motivating and developmental fashion. According to a poll conducted by The Ken Blanchard Companies however, failing to provide feedback is the most common mistake that leaders make. When you don't provide prompt feedback to your people, you're depriving them of the opportunity to improve their performance.

A leader with strong feedback skills is more influential, respected and effective. He is better suited to develop others and will less often use power, position and authority to exert influence. Hence, building strong feedback skills indicates significant progress in leadership capability and is instrumental to mastering difficult team situations, bringing people back on board and dealing with resistance to change effectively.  

In an organizational environment in which respect, trust, fairness and honesty prevail, constructive feedback works well. Often however people fear feedback, understand corrective feedback as confronting or doubt the effectiveness of corrective feedback as people do not change their attitude or behaviour easily. Yet learning to give corrective feedback constructively makes a world of difference.

At the core of this one-day program are several smaller exercises and two bigger role plays (simulations) which are based upon a detailed and thoroughly designed behavioral model for giving corrective performance feedback. The role plays and exercises are both realistic and challenging and provide learning opportunities also for more experienced managers. They are well-structured and immediately lead to improved practice.  
A high degree of interaction and the great number of exercises and cases guarantee that this training is of high practical value.

Course Benefits
 Learn about the importance of feedback in communication, leadership., team work and healthy work relationships

• Understand the basic guidelines for giving and receiving feedback
• Learn how to give corrective feedback in a motivational and developmental fashion
• Develop practical skills in giving structured feedback using the EEC Model
• Practice feedback skills in role plays and receiving feedback on one’s performance applying a detailed and thoroughly designed behavioural model
• Learn how to increase the effectiveness of one’s feedback
• Learn how to give feedback with interpersonal sensitivity

COURSE AGENDA
9.00 am – 9.15 am
I. Introduction
- Expectations of Participants
- Overview on the Program
- What is Performance Management?

9.15 am – 10.00 am
II. The Importance of Feedback
- (Teamwork) Feedback and the Environment We Create

10.00 am – 10.30 am
III. Different Types of Feedback

Coffee Break: 10.30 am – 10.45 am

10.45 am – 12.00 am
IV. Structured Feedback – The EEC Model
- Examples
- Exercises
- Review and Discussion

Lunch Break: 12.00 am – 13.00 pm

13.00 pm – 14.15 pm
V. Role Play # 1
Simulation
Debriefing and Review

Coffee Break: 14.15 pm – 14.30 pm

14.30 pm – 16.15 pm
VI. Role Play # 2
Simulation
Debriefing and Review

Coffee Break: 16.15 pm – 16.30 pm

16.30 pm – 17.00 pm
VI. Feedback Dialogue
- Case: Sample Dialogue
- Discussion: Ways to Improve Feedback Effectiveness
- Summary: Guidelines for Giving and Receiving Feedback

17.00 pm – 17.15 pm
VIII. Summary, Q&A, Feedback, Adjourn
- Summary of Key Learning Points
- Participant Feedback

Trainer

Dr. Laurenz Awater, General Manager and corporate trainer. Laurenz is an organizational development and intercultural expert whose China experience dates back to 1985 when he was foreign student at Beijing University. Laurenz is fluent in Chinese and works as management trainer and consultant. His Ph.D. thesis on ‘China’s Political Economic History from 1949 to 1997’ is a standard reference book at German universities and received mentioning on ‘Wikipedia’ and on books on G8 summit policy, China’s WTO-integration and EU-Foreign Policy. When working in German industry Laurenz was involved in large infrastructure and construction projects in China. In 2003 he founded the Shanghai INNOVA Management Institute, a training company known for organizing high-level executive workshops for expat managers and for its leadership and management training programs. Since then the Shanghai INNOVA Management Institute has built up a client base of more than 200 MNCs, mainly larger and mid-sized concerns from Western Europe.

Registration
Please register through this website (button above).
For any further enquiries, please contact Ms Zhao Yang at yangzhao@europeanchamber.com.cn or 63852023-117, stating your name and company, by 18 April COB.

Event Terms & Conditions
If you are planning to attend this event, we strongly recommend that you register in advance so that we can keep you updated on any changes that may occur regarding the date and/or venue.

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