Social media age, potential crisis is everywhere, customer complaints, safety issues, environmental issues, labor issues, product recall and so on. Companies with an increasingly fierce media landscape changes and an army of self-media eager to express their opinions via wechat and Weibo, that may lead to a reputation crisis and its effects on their brand and even businesses. This is especially true in the digital world, where a new crisis management strategy is a must-have.

社交媒体时代，危机无处不在。客户投诉，安全问题，环境问题，劳工问题，产品召回等等。今天中国有超过300万的自媒体，大量的自媒体通过微信和微博表达自己的观点，如今，越来越多的企业担心声誉危机对自身品牌乃至企业发展的影响。在数字化时代尤其如此，有效的品牌危机预警与应对管理战略势在必行。

• 2024-03-27 | 09:00 - 17:00
• European Chamber Shanghai Office

European Union Chamber of Commerce in China
CSR Forum Meeting & 2024 Forum Chair Election
Time: Tuesday 10.00 - 11.15am, 26th March 2024
Venue: European Chamber office, Room 2204, Shui On Plaza, 333 Huaihai Middle Road, Huangpu, Shanghai
Please RSVP to Ms. Lauren Zheng at sh_govaffairs_c@europeanchamber.com.cn before 22nd March 2pm.

• 2024-03-26 | 10:00 - 11:15
• European Chamber Shanghai Office, Big Meetingroom

This set of courses for the data system analysis work encountered in a variety of data application problems, extract the data analysts need the most Excel and related software tools skills, can help you from a bunch of clueless data in the data filtering, analysis of data and production of professional management charts, for your business decision-making provides a professional and accurate basis.

本套课程针对数据系统分析工作中遇到的各种数据应用问题，提炼出数据分析人员最需要的Excel及相关软件工具技能，能够帮助您从一堆毫无头绪的数据中进行数据筛选、分析数据并制作专业管理图表，为您经营决策提供了专业准确的依据。

• 2024-03-26 | 09:00 - 16:00
• Online Training

By deeply understanding the content of ISO 13485, this course will deepen the understanding of the specific requirements, risk analysis and evaluation, identification and traceability, feedback system, warning system, advisory notice, etc. related to the safety and effectiveness of medical devices. According to the basic principles of auditing, we can audit the internal quality management system, obtain audit evidence, and conduct a correct and objective audit evaluation of ISO 13485 system from the aspects of meeting the requirements of laws and regulations and maintaining an effective quality management system.

本课程将通过深入了解 ISO 13485 标准内容，加深理解医疗器械所特有的与产品安全性有效性有关的特定要求、风险分析和评估、标识与追溯、反馈系统、警戒系统、忠告性通知等；并能按照审核的基本原则，执行内部质量管理体系审核，获取审核证据，从满足法规要求、保持有效的质量管理体系等方面对 ISO 13485 体系进行正确客观的审核评价。

• 2024-03-25 - 2024-03-27 | 09:00 - 17:00
• Online Training

As the European Chamber’s tradition, it is the time of the year to hold the annual chair/vice-chairs election for the Investment Working Group to lead the working group affairs for the next 12 months.

The election will take place on Monday, 25th March, 17:00-18:00 at the European Chamber Shanghai Office and online. It is encouraged that all participants, candidates in particular, attend the meeting onsite. However, the online dial-in option is also open for those who cannot join in person.

• 2024-03-25 | 17:00 - 18:00
• Shanghai Office + Teams

随着更多网络平台为用户维权提供专门的发布渠道时，“网上的用户投诉”已经越来越多影响到企业声誉，进而间接或直接影响企业的销售。
同时，用户吐槽的负面内容的积累，也会引起媒体和其他人的关注，存在发酵成巨大舆情风险的隐患。
本节课，将专门讨论社交媒体上的用户投诉这一行为，希望能够为企业提供一些应对思路和方法。

• 2024-03-21 | 09:00 - 16:30
• Teams online

By 2024, the era of short videos has emerged. Everyone shops using short videos, and everyone has a short video account. In recent years, our trainer Ulan Tuya has dealt with many public opinion crises triggered by user rights protection. The current trend is that more and more users, when asserting their rights, will prioritize using platforms like Douyin and Xiaohongshu (Little Red Book) to express their dissatisfaction. This training class will specifically discuss the behavior of user complaints on social media and aim to provide some ideas and methods for companies.

乌兰老师这几年处理了很多用户维权引发的舆情危机。目前的趋势就是，越来越多的用户在维权时，会优先用抖音和小红书来表达不满。随着更多网络平台为用户维权提供专门的发布渠道时，“网上的用户投诉”已经越来越多影响到企业声誉，进而间接或直接影响企业的销售。同时，用户吐槽的负面内容的积累，也会引起媒体和其他人的关注，存在发酵成巨大舆情风险的隐患。本节课，将专门讨论社交媒体上的用户投诉这一行为，希望能够为企业提供一些应对思路和方法。

• 2024-03-21 | 09:00 - 16:00
• Online - TEAMS Training link will be shared prior to the training by email 线上课程 - TEAMS培训链接将于会议前发送到报名邮箱

This course is specifically designed for individuals transitioning from technical or professional roles to team leadership positions. It systematically analyzes the role positioning of team managers, their main tasks, and various management issues encountered in management positions, such as goal setting, communication, motivation, and delegation. It aims to improve managers' abilities to lead teams and handle common problems, thereby enhancing their personal and departmental performance and greatly improving team execution.
本课程专门针对从技术人员到带领团队、从专业人士到带领团队的职业角色转换而精心设计，系统地分析作为团队管理者的角色定位，团队管理者的主要任务，针对管理者在管理岗位上遇到的各种管理问题，如目标设定、沟通、激励以及委派等问题进行分析，提高管理者带领团队，处理常见问题的各项能力，以提高其本人及部门绩效，从而极大的提升团队的执行力。

• 2024-03-21 | 09:00 - 12:00
• Online Training

This is a leadership "dialogue" course based on reshaping the mindset. It explores the unconscious "one-sided controlling thinking pattern" in pragmatism, revealing the fact that while we aspire to inspire others, we unconsciously inhibit others due to the "one-sided controlling thinking pattern". It also delves into why we cannot effectively lead others and generate "genuine dialogue". The course aims to empower students to reflect on their leadership mindset and become aware of their dialogue relationships, thereby mastering the techniques of ORID focused dialogue and the diagnosis of Satiya Iceberg Model dialogue. It enhances the level of dialogue in every work scenario, utilizing the power of dialogue to achieve effectiveness in leading others.
这是一门基于重塑心智的领导力“对话”课程。它对践行主义中无意识“单边控制型思维模式”的探讨，揭示了我们既渴望激发他人又因“单边控制型思维模式”无意识地遏制了他人的事实，以及为何我们无法有效领导他人并产生“真正的对话”的原因。本课程旨在赋能学员对其领导力心智模式的反思和对其对话关系的觉察，从而真正掌握 ORID 焦点对话的技术和萨提亚冰山模型对话的诊断，提升每个工作场景中对话的水平，借助对话的力量来达到领导他人的有效性。

• 2024-03-21 | 13:30 - 17:30
• Online Training

From "slow job selection," "late employment," and "gap years" among post-95s fresh graduates to the "rectification of the workplace" by post-00s employees, a plethora of management issues concerning the new generation of employees have been causing headaches for companies and managers alike. How can we better understand the new generation of employees? How can we adopt effective strategies to guide and motivate them? We will start by delving into market research and corporate practices to share insights on managing the new generation of employees with everyone.
从 95 后应届生的“慢择业”、“迟就业”、“间隔年”到 00 后员工“整顿职场”，层出不穷的新生代员工管理问题让企业和管理者们头疼不已。如何更好地了解新生代员工？如何采取有效的方式引导和激励他们？我们将从市场调研和企业实践入手，与大家分享关于新生代员工的管理心得。

• 2024-03-20 | 13:30 - 17:30
• Online Training