【Online Chinese Training】Building your communication ability: The idea and skill for efficient communication 【在线中文培训】塑造职场沟通力:高效沟通的思维与技巧 Go back »
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Time2020-11-24 - 2020-11-24 | 08:00 - 16:30
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Venue:Online ( the way to enter the webinar will be shared prior to the event) 线上(会议链接提前发送)
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Address:
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Fee:Members: 1800 |
Non Members: 2000
塑造职场沟通力:高效沟通的思维与技巧
Building your communication ability: The idea and skill for efficient communication
课程简介
本课程旨在培训课堂中创建出愉快高效的沟通氛围,帮助学员在演练的过程中实现自我反思,了解自己沟通方面的行为习惯,从中理解并提升个人的沟通行为和沟通意识,学会以合适的行为影响他人,拓展沟通行为库,实现更高效的沟通。
About this training:
This training will help you optimize your communication behavior, and realize more efficient communication. We will create a pleasant and efficient communication atmosphere, help you make self-reflection, understand your communication habits, improve your communication behavior and awareness, and learn to influence others with appropriate behavior.
课程亮点
Ÿ 借助模型清晰认识沟通中的困难点
Ÿ 真实沟通情境 & 案例演练
Ÿ 线上练习、讨论及分享
Highlights:
Understand the difficulties in communication with communication model,
Real communication situation & Case practice
Online practice, discussion and sharing
课程目标:
Ÿ 能够多视角、多维度理解沟通行为
Ÿ 掌握基础沟通技巧,有效应用倾听与提问技术,助力合作
Ÿ 正确理解沟通误区,促进信任建立
Ÿ 掌握高效传递正/负向反馈的方式
Course objectives:
Understand communication behavior from multiple perspectives and dimensions
Master basic communication skills, apply listening and questioning technology to help cooperation
Understand the misunderstanding of communication and promote trust building
Master the way to transfer positive / negative feedback efficiently
课程安排:
模块一 沟通原理(约 1 小时)
课程安排简介
沟通模型
体验练习:沟通的四项基本原则
Part I The Principle of Communication (1 hr)
Introduction: training arrangement
Communication model
practice: four basic principles of communication
模块二 倾听与提问(约 2 小时)
倾听的 LSA 模型总结内容与情感
开放式与封闭式问题
让人走远的问题和让人走近的问题对人的问题和对事的问题
讨论与分享:我的工作情境中如何应用倾听和提问技巧
Part II Listening and Questioning (2 hrs)
LSA listening model: Summary content and emotion
Open and closed questions
Two kinds of problem:let people go far or get close
Discussion and Sharing: How to use listening and questioning skills in work
模块三 沟通频道(约 4 5 分 钟 )
误解产生的原因
沟通的四个频道
反思与分享:我们工作中如何更好地同频沟通
Part III Communication channel (about 45 minutes)
The causes of misunderstanding
Four communication channels
Reflection and sharing
模块四 信任要素(约 4 5 分 钟 )
何为信任
信任的表现
信任的大树(四要素)
Part IV The Elements of trust (about 45 minutes)
What is the real trust?
The expression of trust
Four element of trust
模块五 反馈技巧(约 2 . 5 小时)
体验练习:什么是反馈认知的 DIE 模型
正向反馈和负向反馈
如何给反馈更有效:IIU 模型
如何接受反馈:接受一个礼物反馈的情境演练
Module 5 Feedback skills ( 2.5 hrs)
Practice: The Die model of feedback cognition
Positive and negative feedback
How to give feedback effectively : IIU model
Practice: How to receive feedback
模块六 总结与分享
Q & A
行动计划:我会怎么做?
评估与反馈
Module 6 summary and sharing
Q & A
Action plan
Assessment and feedback
Speakers
Mr. 吴 涛
Mr. 吴 涛
国际教育服务认证注册中心认证软技能培训师;
思腾中国认证软技能培训师;瑞典 Consultus 公司合作讲师;美国 HRO 公司、英国 TMA 公司、AMA 美国管理协会认证讲师;
先后供职于中国石油( China Petro )、北京外企集团(FESCO)、佳能中国(Canon China)、思腾中国(Schouten China)、美国管理协会(AMA);
美国惠普(HP)、荷兰壳牌(Shell)、德国宝马(BMW)、日本佳能(Canon)、日本丰田(TOYOTA)等公司指定讲师;
第 29 届(2008 年)奥林匹克运动会组织委员会(北京奥组委)上岗官员培训讲师;
毕业于美国伊利诺伊大学 MBA 专业。
Certificated senior soft skills trainer by IRCES (International Register of Certified Educational Services);
Certificated soft skills trainer by Schouten Netherlands; Cooperative trainer of Consultus company (Sweden); Certificated trainer by HROutfitter (US), TMA (UK), AMA (USA) successively;
Served for China Petro, FESCO, Canon China, Schouten China, AMA successively;
Assigned trainer of HP, Shell, BMW, Canon, Panasonic, TOYOTA, etc.;
Assigned trainer of Beijing Olympic Committee, 2008.
Graduated from University of Illinois at Chicago with Diploma of Master of Business Administration.
个人信息及培训风格
吴老师,有着丰富培训管理经验和培训授课经验的成熟专业人士,已经专注于培训领域并在此耕耘了十年之久,这并不包括另外十年在新闻和教育领域的经验。他先后服务于中国石油(中国最大的石油企业,全球财富 500 强企业)、北京外企集团(中国最大的人力资源服务公司)、佳能中国(日本最大的影像技术制造商,全球财富 500 强企业)、思腾中国(其母公司是位于荷兰的思腾-奈里森教育集团,荷兰最大并欧洲领先的软技能培训教育机构),以及美国管理协会(全球最大的管理教育平台)。吴涛在培训专业方面致力于领导力、影响力、果敢力和沟通力的研究和实践。
授课方式为讲授与体验并重,主张在培训中通过案例分析、情境体验、经验分享、讨论互动等方式,令学员对所接受的培训理念和技巧感同身受,最大程度把培训中的理念及方法应用到实际工作和生活中去。
Personal information & Training style
Jack Wu, a sophisticated training professional with rich training management experiences and facilitating experiences, has focused on training field for almost 10 years, plus another 10 years in journalism and education industry. He served for Petro China (the biggest petroleum company in China and one of top 500 fortune companies), FESCO (the biggest HR service company in China), Canon China (the biggest camera producer in Japan and one of top 500 fortune companies), Schouten China (whose parent company Netherlands Schouten & Nelissen is a leading soft skills training company in Europe), and AMA (American Management Association, the world's largest platform for management education) successively. As a professional trainer, he focuses on Leadership, Influencing, Assertiveness and Communication.
His training process emphasizes both on Lecture & Practice. The common approaches he used in training include case study, discussion, role play, sharing, debriefing, etc. These methods may facilitate trainees to apply the concepts and skills they learned from training into their work and life with maximizing effectiveness.
专业领域
软技能课程——领导力(管理技能)、影响力、果敢力(即果敢表达)、沟通力(沟通技巧);时间与压力管理、团队领导力、演讲技巧、问题解决与决策(PSDM)、冲突管理等
跨文化课程——跨文化沟通、跨文化领导力
通用职业技能课程——商务礼仪、时间管理、电话销售、商务英文邮件写作等
Focus area
Soft Skills: Management Skills, Influencing Skills, Assertiveness, Communication; Time & Stress Management, Team Leadership, Presentation Skills, Problem Solving & Decision Making, Conflict Management, etc.
Across Culture Communication, Intercultural Leadership.
General Professional Skills:Business Etiquette, Time Management, Business English Email Writing Skills
代表客户
曾经为美国惠普(HP)、法国汤姆逊(Thomson)、荷兰壳牌
(Shell)、德国宝马(BMW)、日本佳能(Canon)、日本丰田 (TOYOTA)、瑞典爱立信(Ericsson)、韩国好丽友(Orion)、美国普莱克斯(Prax Air)以及索尼爱立信(Sony-Ericsson)等跨国公司,第 29 届奥林匹克运动会组织委员会(北京奥组委),以及清华 EMBA、华北电力大学 MBA……等多家企业、组织和院校提供过培训,综合满意度超过 90%。
Representative Clients
Multinational Enterprises such as HP, Thomson, Shell, BMW, Canon, TOYOTA, Panasonic, Ericsson, Orion, Prax Air, Sony-Ericsson, etc.
Organization such as 2008 Beijing Olympic Committee
University students such as Tsinghua University MBA, North China Electric Power University MBA, etc.
Overall satisfaction rate exceeded 90%.
课程特色
双向互动方式(老师讲授+学员体验)中,学员在 2 周后的记忆约为 50%-90%,比单向授课方式提升效果 20%-60%,这可令学员最大程度地把学习到的理念及方法应用到实际工作和生活中去。
本课程老师 Jacky 受教于欧洲“以人为导向的培训理念”,并获得欧洲“国际教育服务认证注册中心认证软技能培训师”认证,深谙“体验式培训互动之道”,学员在培训中将以愉悦和体验的方式掌握所学技能!
补充:代表客户:
汽车行业:宝马、丰田
电子机械及制造:爱立信、海尔、康明斯、惠普、汤姆逊、佳能、JVC、索爱、菲利普
电子通讯:中国电信、中国铁通
IT 行业:腾讯、Dell、罗技、海辉软件、方正、上海 SAP、臻和科技、AdMaster 精硕科技、天下秀、百分点、爱立信、索尼爱立信
医疗器械:诺和诺德、诺华、费森、医科达、结控中心
银行金融:央行、招行、平安、瑞泰人寿
石油能源:中石油、中海油、荷兰壳牌
房地产:华润置地、恒大地产、龙湖地产
教育:新东方、清华 MBA、华北电力大学
食品:好丽友、多美滋、中种集团