企业在不断发展壮大的过程中,管理者往往重视自己的权力,部门间又强调各自的利益,项目往往不能很好地推进,浪费公司的资源。要克服影响力的问题,组织中的每一位成员必须首先有意愿、有能力、有方法为此投入,并开展有实际意义的实践。本课程针对沟通影响力的问题从思维模式和沟通技巧的两个角度让学员们理解面临的问题,调整提升自己的能力以达成组织的目标。在课程形式上本着以学员为中心的思路设计了生动灵活的学习活动,从而使学员更为容易的掌握切实可行的提升方法和技巧,促使自己沟通影响能力更上一个台阶。
In the ongoing process of corporate growth, managers often prioritize their own authority, while departments emphasize their respective interests. As a result, projects often struggle to progress smoothly, leading to the wastage of company resources. To overcome issues related to influence, every member within the organization must first be willing, capable, and equipped with methods to contribute. Practical engagement is essential. This course addresses the issue of communication influence from two perspectives: mindset and communication skills. It aims to help participants understand the challenges they face, adjust, and enhance their abilities to achieve the organization's goals. The course adopts a learner-centric approach in designing lively and flexible learning activities, making it easier for participants to grasp practical improvement methods and techniques. This, in turn, encourages participants to elevate their communication influence capabilities.
课程收益:
1.掌握沟通影响力的技术,学会与上司、同事相处技巧,灵活处理冲突;
2.能够辨析自己和他人的行为情绪风格模式,采用恰当的方式和他人相处;
3.学习并掌握理解他人的模式和方法,从而增进信任,修炼影响他人正确方式;
Course Benefits:
1. Master techniques of communication influence, acquire skills in dealing with superiors and colleagues, and adeptly handle conflicts.
2. Ability to discern one's own and others' behavioral and emotional style patterns, and employ appropriate approaches in interpersonal relationships.
3. Learn and master understanding others' patterns and methods to enhance trust, cultivating the right ways to influence others.
主要内容:
模块一:影响他人的力量
1.思考:何为影响力?
2.游戏:我如何为你打开?
3.Position Power 权位影响力的四种陷阱
4.Personal Power 权威影响力的三种表现
5.影响力水平的四个方面
6.洞悉影响他人的 7 大预装程序
7.跨部门沟通影响的技术
模块二:因人而异的影响
1.DISC 行为情绪风格测评
2.视频:四种行为风格特征分析
3.课堂测试:行为风格辨析测试练习
4.不同行为风格人的影响技术要点
5.他们希望如何被对待?
6.填空题:不同行为风格的领导如何影响?
模块三:心智模式的改变
1.丹尼尔·戈尔曼的情商模型
2.情绪的成熟度来自于理解他人的能力
3.你是一个善解人意的人吗?
4.关于理解力水平的四个阶段
5.ART 理解能力模型
模块四:高难度对话的钥匙-3F 模型
1.高难度对话的两个极端
2.聆听的三个阶段
3.Fact——澄清事实
4.Feel——捕捉感受
5.Focus——聚焦意图
6.3F 模型的应用练习举例
Main Content:
Module One: The Power of Influencing Others
1. Reflection: What is influence?
2. Game: How do I open up to you?
3. Four pitfalls of Position Power influence
4. Three manifestations of Personal Power authority influence
5. Four aspects of influence levels
6. Insight into the 7 pre-installed programs for influencing others
7. Techniques for interdepartmental communication influence
Module Two: Influence Varies with Individuals
1. DISC behavioral and emotional style assessment
2. Video: Analysis of four behavioral style characteristics
3. Classroom test: Behavioral style analysis test exercises
4. Key techniques for influencing people with different behavioral styles
5. How do they prefer to be treated?
6. Fill in the blanks: How do leaders of different behavioral styles influence?
Module Three: Changing Mental Models
1. Daniel Goleman's emotional intelligence model
2. Emotional maturity comes from the ability to understand others
3. Are you a considerate person?
4. Four stages of understanding level
5. ART Understanding Ability Model
Module Four: Keys to Difficult Conversations - 3F Model
1. Two extremes of difficult conversations
2. Three stages of listening
3. Fact - Clarifying facts
4. Feel - Capturing feelings
5. Focus - Focusing on intentions
6. Application examples of the 3F model in practice
付款方式
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A/C Name: 中国欧盟商会
A/C No.: 7110210182500027543
China CITIC Bank 中信银行京城大厦支行
北京市朝阳区新源南路6号京城大厦
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