Maple Leaf Foreign Nationals School-Dalian will hold our inaugural International Mother Language Day event on Sunday, March 4th, 2023. International Mother Language Day is dedicated to promoting multilingual language and culture, honouring the importance of language protection, stimulating the spread of mother language, and to avoid the disappearance of valuable linguistic and cultural assets.
We have prepared an immersive experience for the public to learn about languages. This is a great opportunity to meet friends from all over the world who live and work in Dalian.

为纪念2月21日“国际母语日”，以促进语言和文化的多样性和多语种化，同时宣传保护语言的重要性，促进母语传播的运动，避免宝贵的语言文化资产消失。大连枫叶外籍人员子女学校将于2023年3月4日（星期六）13 :30在大连枫叶外籍人员子女学校（开发区东兴街4号）教学楼4楼举行2023年第一届世界语言日活动。
在这里，我们为公众们准备了这样一次了解超10门语言的沉浸式体验，同时借此机会让大家认识在大连生活和工作的来自世界各国的朋友们。

• 2023-03-04 | 13:30 - 16:00
• 大连枫叶外籍人员子女学校

The European Chamber Beijing CSR Forum is delighted to invite you to the Forum Chair election and seminar on Top 10 CSR Trends in China 2023 both online and offline. It’s our honour to have Mr. Jilai Peng, the General Manager and Partner of SynTao Consulting Beijing Office to share his insights on key trends, and the strategic planning and layout of CSR in China in 2023. The presentation will be followed by a Q&A session.

• 2023-03-03 - 2023-03-03 | 14:00 - 15:30
• C405 Beijing office meeting room and zoom online

In recent years, I have dealt with many public opinion crises caused by users' rights protection. I find user behavior and psychology very interesting. It is clear that the feedback of enterprises has a guiding effect on the psychology and behavior of users. Enterprises and users are a pair of communication subjects, interact with each other. Each party's output (attitude, bargaining leverage) directly influences the other's feedback. In this pair of subjects, the enterprise is a "non-human" organization, while the user is an individual with emotions and psychology. Individual users expect a "back and forth" "you have to understand how I feel" mode of communication between people. But companies can't meet that demand. The enterprise completes the output of its will through the position of customer service and after-sales service. But customer service training has determined that they do not provide "emotional value." When it comes to online text communication, there will be the same situation of "insufficient exchange of emotions" : the enterprise will issue objective, rational and cold response text, and users will think you have a bad attitude and become more angry.
If you think about it, communication between two parties is not effective communication.
Simply saying "our company's policy" is not even "communication."
However, in today's booming social media, ineffective user communication directly leads to users' teasing on social media. As more and more network platforms provide special release channels for users' rights protection, "online user complaints" have increasingly affected the reputation of enterprises, and thus indirectly or directly affected the sales of enterprises.
At the same time, the accumulation of negative content teased by users will also arouse the attention of the media and others, and there is a hidden danger of fermenting into a huge risk of public opinion.
In this lesson, we will focus on users complaining about this behavior on social media, hoping to provide some ideas and methods for enterprises to deal with it.

我这几年处理了很多用户维权引发的舆情危机。我发现用户行为和心理很有趣。很明显，企业的反馈对用户的心理和行为有引导作用。企业和用户是一对沟通主体，互相作用。每一方的输出（态度、谈判筹码）会直接影响对方的反馈。而这一对主体中，企业是一个“非人类”的组织，用户则是一个有情绪和心理的个人。个人用户期待建立如人际之间的“有来有往”“你要理解我的感受”的沟通模式。但企业无法满足这种情形需求。企业通过客服售后的职位来完成企业意愿的输出。但是客服售后的培训，决定了他们不会提供“情绪价值”。换到网上的文字沟通，会有同样的“情绪交换不到位”的情况发生：企业发布客观理智冷冰冰的回应文字，用户读了认为你态度不好，更生气了。
想一想就会发现，双方的沟通并非是有效沟通。
仅仅单方面表达“我们公司的规定”这种内容，甚至连“沟通”都不算。
而在社交媒体蓬勃发展的今天，无效的用户沟通直接会引发用户在社交媒体上的吐槽。随着更多网络平台为用户维权提供专门的发布渠道时，“网上的用户投诉”已经越来越多影响到企业声誉，进而间接或直接影响企业的销售。
同时，用户吐槽的负面内容的积累，也会引起媒体和其他人的关注，存在发酵成巨大舆情风险的隐患。
本节课，将专门讨论社交媒体上的用户投诉这一行为，希望能够为企业提供一些应对思路和方法。

• 2023-03-03 | 09:00 - 16:00
• Online Training

【 Course Objectives 】
● Master Excel using skills, improve the way of work, improve work efficiency;
● Design a pleasing professional data report, using more than three functions nested to solve complex problems;
● Create professional "talking" charts to generate arbitrary reports from Pivottables.

【课程目标】
·掌握 Excel 使用技巧，改善工作方式，提高工作效率；
·设计令人赏心悦目的专业数据报表，通过三个以上的函数嵌套解决复杂工作问题；
·创建“会说话”的专业图表，通过数据透视表随便所欲生成各种报表。

• 2023-03-02 | 09:00 - 16:30
• Online Training

Enterprise management is management by objectives, and objectives run through the whole process of management. This course helps participants understand the basic principles and methods of management by objectives from a systematic perspective, so as to find ways to improve the effectiveness of management.

企业管理就是目标管理，目标贯穿整个管理的过程中，本课程从系统的视角帮助参与者理解，目标管理的基本原则和方法是什么，从而找到提升管理有效性的方法。

• 2023-02-27 | 15:00 - 16:00
• Online Webinar

国家互联网信息办公室发布的《数据出境安全评估办法》（以下简称“《办法》”）于2022年9月1日正式施行。按照《办法》要求，满足安全评估申报门槛的数据处理者需通过评估后方可向境外提供数据，其既有数据出境活动，需在2023年3月1日前完成整改。

The Measures for Cross-border Data Transfer Security Assessments (Measures) issued by the Cyberspace Administration of China (CAC) came into effect on 1st September, 2022. According to the measures, data handlers meeting the pre-specified thresholds have to apply for a cross-border data security assessment before transferring their data across borders, and existing transfers will have to become fully compliant by 1st March, 2023.

• 2023-02-24 | 14:00 - 15:30
• Zoom/European Chamber Office Beijing, Room C405

Posters are commonly seen in our daily life. Products, characters and works may not be publicized without posters. But looking at the word poster, I always think it requires years of training in design. In fact, we can also make exquisite posters through Power Point through certain learning.

海报，在我们日常生活中已经不算是新鲜的东西了，很多事情，很多产品，很多人物以及作品等的宣传都离不开海报。但是看着海报这个词，总觉得是那种专门搞设计的人才会做的，其实，我们通过一定的学习也可以通过PPT来制作出精美的海报。

• 2023-02-23 | 13:00 - 17:00
• Online webinar

The outlook for businesses in 2023 is more challenging than ever. Fragmentation of the global system will intensify, propelled by a combination of fractious geopolitics, armed conflict, disrupted energy systems, economic strife and disarray in digital networks. Amid all the uncertainties, China’s relaxed COVID-19 policy and economic reopening offer a ray of hope, prompting optimistic growth forecasts for the year. Yet with geopolitical and operational complexities continuing, how should businesses navigate this evolving landscape?

• 2023-02-22 | 16:00 - 17:00
• Zoom Online/European Chamber Office Beijing, Room C405

This course is a 3-day live online course. The aim of this training is to provide participants with a thorough grounding in the ISO 9001:2015 standard, the background to ISO 9001, its requirements and its role for companies. The aim of this training is to provide participants with a comprehensive grounding in the ISO 9001:2015 standard. Through the training, participants will be able to understand the ideas and methods for establishing and improving a quality management system, and be equipped to promote the system, maintain and continuously improve the management system through internal audits and other means. They will have the ability to maintain and continuously improve the management system through internal audits and other means.
本课程为 3 天在线直播课程。此培训的目的是帮助学员了解ISO9001:2015标准的全面基础知识，知晓ISO 9001的背景、条文要求及其对企业的作用。通过培训使学员了解建立和完善质量管理体系的思路和方法，具备体系推进，通过内部审核等手段维护及持续改进管理体系的能力。

• 2023-02-22 - 2023-02-24 | 09:00 - 17:00
• Online webinar

After having upheld stringent COVID control measures for almost three years, the Chinese Government abruptly abandoned its ‘dynamic clearing’ strategy in early December 2022, and announced its dedication to getting things back to normal in order to realise a strong economic recovery. As a result, the number of infected cases nationwide soared at the end of last year, though the full death toll was not revealed.

• 2023-02-20 | 16:00 - 17:30
• Zoom/European Chamber Office Beijing, Room C405