In today's booming social media, ineffective customer communication will directly lead to complaints online. As more online platforms provide dedicated release channels, "online customer complaints" have increasingly affected the reputation of companies, which in turn indirectly or directly affect the sales income.

At the same time, the accumulation of negative content will also attract the attention of the media and other competitors, and there is a danger of fermenting into a huge public opinion risk.

In this lesson, we will discuss the behavior of customer complaints on social media, hoping to provide some ideas and methods for companies.

• 2022-09-02 | 09:00 - 16:30
• Zoom Online

A series of Digital Transformation lessons will be jointly held by the European Chamber of Commerce in China and the TUV Rheinland. The class schedules from July to December are listed as below and will be updated regularly. For any training courses please contact the Events Manager of the EUCCC, Ms. Jingqian Mo.

中国欧盟商会与TUV莱茵学院合作开展工业4.0数字化转型系列课程，以下是7月-12月即将开展的课程清单，计划会定期更新，如有其他培训需求，请联系中国欧盟商会活动负责人莫静倩女士。

• 2022-08-31 - 2022-12-31 | 09:00 - 18:00
• Guangzhou, Shenzhen, etc

管理者在充满压力的会议中，向领导或者跨部门团队做正式汇报的时候，最大的挑战莫过于如何：

· 切中要害，获取支持

· 逻辑性强，富有条理

· 简明扼要、突出重点

本课程所教授的是，“在汇报中Sell你的想法——以听众为中心的思维模式和叙事逻辑”。

• 2022-08-30 | 09:00 - 16:00
• Zoom online

A series of EHS lessons will be jointly held by the European Chamber of Commerce in China and the TÜV Rheinland. The class schedules from August to December are listed as below and will be updated regularly. For any training courses please contact the Events Manager of the EUCCC, Ms. Jingqian Mo.

中国欧盟商会与TÜV莱茵学院合作开展环境、职业健康与安全系列课程，以下是8月-12月即将开展的课程清单，计划会定期更新，如有其他培训需求，请联系中国欧盟商会活动负责人莫静倩女士。

• 2022-08-29 - 2022-12-31 | 09:00 - 18:00
• Guangzhou, Shenzhen, etc

本课程旨在通过教授沟通表达的要素和结构以及信息分类的原则和方法，帮助管理者或员工解决工作汇报中的表达问题，形成高效表达的逻辑体系，从而达成交流目的。

• 2022-08-24 - 2022-08-24 | 09:00 - 16:00
• Zoom online

WeChat, an essential tool for your China business. But how do you know if your organization is making the most use of all that it can offer? This session provides a high-level strategic approach to WeChat, zooming out to understand the role it can play not just in marketing but in your China business strategy. This session is for international executives and directors who wish to strengthen their understanding of China's most powerful platform to capitalize on its vast opportunities. Learn about how WeChat advertising works (and how it can be effective in the B2B space), 2021 trends with the direction Tencent is heading in, and many, many more!

• 2022-08-24 | 14:00 - 17:00
• Link shall be shared before the training date

The South China Manufacturing Forum and HR Working Group warmly invite management staff to join its monthly roundtable, to share practical experience on the Human Resource relevant issues faced by member companies in the industry and find possible solutions.

中国欧盟商会制造业论坛与人力资源工作组诚挚邀请来自制造业企业的管理层成员，参与本次在线论坛，一起探讨制造业公司面临的人力资源相关问题，交流经验，共同寻求可能的解决方案。

• 2022-08-18 | 10:00 - 12:00
• 线上会议

In order to improve essential skills for influencing others and the foundations for personal leadership as well as negotiation and sales, the European Chamber is jointly holding this this training with Sino Associates. The training contains two courses: Effective Business Communication and Business Writing Skills. This course will be conducted in English.

• 2022-08-17 | 09:00 - 17:30
• 18th Floor，CTF Finance Center, Guangzhou 周大福金融中心18楼，广州

This Excel training suitable for employees who want to improve their work efficiency and master data analysis methods.
课程受众：适合希望通过EXCEL快速提高工作效率，掌握数据分析方法的企业员工。

• 2022-08-16 | 09:00 - 16:30
• Online

企业的中层管理者很多都是从员工提拔起来的，他们会做事却不一定会带人，也很少经过系统的培训，他们的经验大都是来自于复制前一任或是靠自己漫长地摸索。

因此，如何系统地培养企业中层管理者，成了当今企业的一个重要课题；谁赢得了中层，谁就赢得了企业的未来。

-如何从技术走向管理，从做事走向带人，从“游击队”走向“正规军”？

-如何从单打独斗走向团队协作，从管理者走向领导者？

Most middle-level managers in enterprises are promoted from employees. This training will help the new managers know:

How to turn from technology to management, from working to leading teamwork?

• 2022-08-09 - 2022-08-10 | 09:00 - 16:00
• Zoom