In addition to daily productivity applications, Office 365 also provides a number of smart collaborative communication components, including Teams and Planner. These components can be applied individually, or more often collectively, and integrate better with Office 365.
This course takes the form of case teaching, leading the students to understand the functions of more than 365 Office components, and master the comprehensive application of components.

Office 365 中除了日常办公应用外，还提供了多个智能协作沟通的组件，包含 Teams 和 Planner 等。这些组件可以单独应用，更多情况下是综合应用，并能更好地与 Office 365 集成。
本课程采取案例教学形式，带领学员了解 Office 365 多个组件的功能，并掌握组件的综合应用。

• 2023-03-13 | 14:00 - 16:00
• Online Training

It is becoming more and more common for enterprises to encounter public opinion. Nowadays, many enterprises will respond to public opinion: some accept media interviews, some send lawyers' letters, some issue statements on their official websites and official accounts...
Similarly, there are very few successful cases that can calm public opinion with a single response. Most of the time, the response will either be like a mud in the sea, or even worse, the response will trigger a new round of public opinion, and the more the response, the bigger the problem.
In this case, and some enterprises would rather take the "ostrich tactics" : let your public opinion, I will not say a word.
In this lesson, we select successful public opinion response statements and analyze them to analyze and learn the skills of how to respond to public opinion.

企业遇到舆情是越来越常见的情况。现在，很多企业都会对舆情做回应：有的接受媒体采访，有的发律师函，有的在自家官网和公号上发声明……
同样，能用一次回应平息舆情的成功案例非常少，更多时候，要不回应如泥牛入海，更糟的是回应引发新一轮舆情，越回应事情越大。
这种情况下，又有企业宁可采取“鸵鸟战术”：任你舆情滔天，我自一声不吭。
在本课中，我们精选那些成功的舆情回应声明，对其做解析，来分析和学习舆情时如何做回应的技巧。

• 2023-03-10 | 09:00 - 16:00
• Online Training

What is leadership and how to improve it? The answer to this old-fashioned question varies from person to person, but there are very few clues to it. In order to uncover the mystery of leadership development, European Chamber Shenyang Chapter has organized this training to explain the code of leadership and business operations with you.

什么是领导力，如何提升领导力？这问题千人千面，且有点老生常谈，但真正能窥见其中端倪之人又甚是寥寥。为了揭开领导力提升的神秘面纱，中国欧盟商会沈阳分会特举办本次培训，与您一起解读领导力和商业运营的密码。

• 2023-03-05 | 15:00 - 16:00
• 沈阳皇朝万鑫酒店

In recent years, I have dealt with many public opinion crises caused by users' rights protection. I find user behavior and psychology very interesting. It is clear that the feedback of enterprises has a guiding effect on the psychology and behavior of users. Enterprises and users are a pair of communication subjects, interact with each other. Each party's output (attitude, bargaining leverage) directly influences the other's feedback. In this pair of subjects, the enterprise is a "non-human" organization, while the user is an individual with emotions and psychology. Individual users expect a "back and forth" "you have to understand how I feel" mode of communication between people. But companies can't meet that demand. The enterprise completes the output of its will through the position of customer service and after-sales service. But customer service training has determined that they do not provide "emotional value." When it comes to online text communication, there will be the same situation of "insufficient exchange of emotions" : the enterprise will issue objective, rational and cold response text, and users will think you have a bad attitude and become more angry.
If you think about it, communication between two parties is not effective communication.
Simply saying "our company's policy" is not even "communication."
However, in today's booming social media, ineffective user communication directly leads to users' teasing on social media. As more and more network platforms provide special release channels for users' rights protection, "online user complaints" have increasingly affected the reputation of enterprises, and thus indirectly or directly affected the sales of enterprises.
At the same time, the accumulation of negative content teased by users will also arouse the attention of the media and others, and there is a hidden danger of fermenting into a huge risk of public opinion.
In this lesson, we will focus on users complaining about this behavior on social media, hoping to provide some ideas and methods for enterprises to deal with it.

我这几年处理了很多用户维权引发的舆情危机。我发现用户行为和心理很有趣。很明显，企业的反馈对用户的心理和行为有引导作用。企业和用户是一对沟通主体，互相作用。每一方的输出（态度、谈判筹码）会直接影响对方的反馈。而这一对主体中，企业是一个“非人类”的组织，用户则是一个有情绪和心理的个人。个人用户期待建立如人际之间的“有来有往”“你要理解我的感受”的沟通模式。但企业无法满足这种情形需求。企业通过客服售后的职位来完成企业意愿的输出。但是客服售后的培训，决定了他们不会提供“情绪价值”。换到网上的文字沟通，会有同样的“情绪交换不到位”的情况发生：企业发布客观理智冷冰冰的回应文字，用户读了认为你态度不好，更生气了。
想一想就会发现，双方的沟通并非是有效沟通。
仅仅单方面表达“我们公司的规定”这种内容，甚至连“沟通”都不算。
而在社交媒体蓬勃发展的今天，无效的用户沟通直接会引发用户在社交媒体上的吐槽。随着更多网络平台为用户维权提供专门的发布渠道时，“网上的用户投诉”已经越来越多影响到企业声誉，进而间接或直接影响企业的销售。
同时，用户吐槽的负面内容的积累，也会引起媒体和其他人的关注，存在发酵成巨大舆情风险的隐患。
本节课，将专门讨论社交媒体上的用户投诉这一行为，希望能够为企业提供一些应对思路和方法。

• 2023-03-03 | 09:00 - 16:00
• Online Training

【 Course Objectives 】
● Master Excel using skills, improve the way of work, improve work efficiency;
● Design a pleasing professional data report, using more than three functions nested to solve complex problems;
● Create professional "talking" charts to generate arbitrary reports from Pivottables.

【课程目标】
·掌握 Excel 使用技巧，改善工作方式，提高工作效率；
·设计令人赏心悦目的专业数据报表，通过三个以上的函数嵌套解决复杂工作问题；
·创建“会说话”的专业图表，通过数据透视表随便所欲生成各种报表。

• 2023-03-02 | 09:00 - 16:30
• Online Training

Posters are commonly seen in our daily life. Products, characters and works may not be publicized without posters. But looking at the word poster, I always think it requires years of training in design. In fact, we can also make exquisite posters through Power Point through certain learning.

海报，在我们日常生活中已经不算是新鲜的东西了，很多事情，很多产品，很多人物以及作品等的宣传都离不开海报。但是看着海报这个词，总觉得是那种专门搞设计的人才会做的，其实，我们通过一定的学习也可以通过PPT来制作出精美的海报。

• 2023-02-23 | 13:00 - 17:00
• Online webinar

This course is a 3-day live online course. The aim of this training is to provide participants with a thorough grounding in the ISO 9001:2015 standard, the background to ISO 9001, its requirements and its role for companies. The aim of this training is to provide participants with a comprehensive grounding in the ISO 9001:2015 standard. Through the training, participants will be able to understand the ideas and methods for establishing and improving a quality management system, and be equipped to promote the system, maintain and continuously improve the management system through internal audits and other means. They will have the ability to maintain and continuously improve the management system through internal audits and other means.
本课程为 3 天在线直播课程。此培训的目的是帮助学员了解ISO9001:2015标准的全面基础知识，知晓ISO 9001的背景、条文要求及其对企业的作用。通过培训使学员了解建立和完善质量管理体系的思路和方法，具备体系推进，通过内部审核等手段维护及持续改进管理体系的能力。

• 2023-02-22 - 2023-02-24 | 09:00 - 17:00
• Online webinar

The work of government affairs (GA) is often compared to “building a rainbow bridge of communication and cooperation between the government and enterprises”. In fact, for the GA departments of multi-national companies (MNCs), the “external communication” with Chinese government agencies only accounts for half of their daily work, while the other half of GA work, the “internal communication” within the company, is the basic guarantee and core power to determine the effectiveness of external work, which is equally important and difficult!

Therefore, the full understanding and cooperation of the company’s senior managements and the heads of various business departments is of great strategic significance for promoting the smooth development of GA and giving full play to the value of GA function.

This course takes the actual needs of MNCs’ government communication as the background, starts with introducing the value of GA to the MNCs, summarizes and analyzes various GA work structures of MNCs, as well as communication methods for coordinating and cooperating with business work under different circumstances, and on this basis, analyzes the cross-cultural communication scenarios with senior leaders of the MNCs, and describes how to grasp strategic development opportunities.

In terms of content, it strives to combine theory with practice, aiming to help GA practitioners, relevant executives, and business leaders to promote mutual understanding and cooperation with more accurate, efficient, and systematic internal communication, so as to further facilitate good communication and cooperation between MNCs and Chinese government agencies on business needs.

At the beginning of a new year, before the convening of 2023 “Two Sessions”, we hope this course could provide effective reference for GA professionals to formulate work planning and internal reporting plans, and do a good job of internal communication at the new year by sharing various MNCs’ GA planning methods/ cases, as well as practical experiences in specific program cooperation.

政府事务工作常常被比喻成“搭建政府与企业沟通合作的彩虹桥”。事实上，对跨国企业的政府事务部门而言，与中国政府机构的“外部沟通”只占日常工作的一半，而企业“内部沟通”的这一半，是决定外部工作成效的基础保障和核心动力，一样重要、一样有难度！

因此，企业高层管理者和各个业务部门负责人的充分理解配合，对促进政府事务工作的顺利开展、充分发挥政府事务的工作价值，具有非常重要的战略意义。

本课程以企业政府沟通的实际需求为背景，从介绍政府事务工作对企业的价值入手，总结分析企业内部相关的各种工作结构，以及不同情况下协调、配合业务工作的沟通方法，并在此基础上，分析与企业高层领导的跨文化沟通情景、阐述如何把握战略发展机遇。

内容上力求理论与实践相结合，旨在帮助政府事务从业者和相关企业管理者、业务负责人以更精准、高效、系统化的内部沟通，促进相互之间的理解与配合，来进一步畅通跨国企业与中国政府机构就业务需求展开良好的沟通与合作。

新年伊始，在2023年“两会”召开之前，我们希望通过分享企业内部的各种政府事务规划方法、以及具体项目配合的实际案例经验，为专业人士在年初制定工作计划和内部汇报方案、做好内部沟通，提供行之有效的工作参考。

• 2023-02-15 | 09:20 - 16:30
• Zoom 会议

Energy is an important material foundation for national economic and social development. Energy conservation is a systematic and comprehensive work. Due to the lack of scientific energy management concepts, mechanisms and methods that are interrelated, mutually restricted and mutually promoted, energy management will be disjointed. Make energy use without basis, distribution without quota, assessment without measurement, management without plan, loss without supervision, energy saving without measures, waste without management and other phenomena. One of the key factors in developing low carbon economy and building green factories is to optimize energy structure, improve energy utilization efficiency and strengthen energy conservation. Among all kinds of energy-saving measures, the establishment of energy management system is one of the most widely promoted energy-saving measures. Some forward-thinking organizations established energy management team, in energy management, gradually realize the development and application of energy saving technology and equipment is just one aspect of energy conservation, pure rely on energy saving technology is not the final solution to the contradiction between supply and demand of energy and sustainable energy performance improvement, energy management system construction becomes the key to energy management.

能源是国民经济和社会发展的重要物质基础，节能工作是一个系统性、综合性很强的工作。由于缺乏相互联系、相互制约和相互促进的科学的能源管理理念、机制和方法，就会造成能源管理脱节。使能源使用无依据、分配无定额、考核无计量、管理无计划、损失无监督、节能无措施、浪费无人管等现象。发展低碳经济、建设绿色工厂的关键因素之一就是要优化能源结构、提高能源利用效率和强化能源节约。在各种节能措施中，建立能源管理体系是最具有普遍推广意义的节能措施之一。一些思想前瞻的组织建立了能源管理队伍，在能源管理中，逐渐认识到开发和应用节能技术和装备仅仅是节能工作的一个方面，单纯的依靠节能技术并不能最终解决能源供需矛盾和持续能源绩效改善等问题，进行能源管理体系建设成为能源管理的关键。

• 2023-02-15 - 2023-02-17 | 09:00 - 17:00
• Online webinar

【Introduction】
How to grasp the key to solve the problem in the first time?
How to remove the dilemma from decision-making?
How can you make your intentions clear to others in a short time?
How to write without piling up words and clutter?
Structural thinking and expression -- Use logic to enhance persuasion provides you with practical and effective methods and tools.

【课程简介】
如何在第一时间把握解决问题的关键？
如何让决策不再陷入两难境地？
如何在短时间内让他人清晰理解你的意图？
如何在书面表达时不再堆砌文字、不再混乱？
《结构性思维与表达——用逻辑提升说服力》课程为您提供实用有效的方法、工具。

• 2023-02-15 | 09:30 - 16:30
• Online Training