In this live online workshop, give your supporting staff the opportunity to build their skills covering communication skills, problem solving, and time management to further empower independent work.
Participants will engage in practical activities and be given tools applicable to their daily jobs and build confidence to enhance representation of organizations and themselves.
Through relevant and useful content, online group discussions, case study analysis, and trainer-reviewed homework exercises, participants will receive valuable feedback and complete the course with a continued action plan.
Key Objectives
- Understand clearly the communication role
- Identify problems and generate solutions
- Build confidence communicating with different people
- Communicate effective messages
- Be assertive
- Learn methods of prioritization
- Develop a new level of business professionalism
Course Content
Session 1: My role and communication (2 hours)
- What is communication
- Barriers to communication
- Asking the right questions
- Defining ‘MY ROLE”
- Saying No and prioritising
- Expected professionalism
Session 2: Dealing with challenging situations (1.5 hours)
- Delivering effective messages
- Planning your message to deliver constructive solutions
- Communication styles: understanding how to deliver messages to suit the receiver
Session 3: Time Management and Priorities (1.5 hours)
- What is Time Management?
- Strategies for Priorities
- Filtering work
- Sharing deadlines
- Offering alternatives to taking on more work
The course includes:
- Zoom webinar
- Break-out groups
- Homework
Target Group 参加对象
- Executive Assistants
- Office Managers
- Team Assistants
Detailed Schedule 具体时间
This 5-hour training will be held online in 3 sessions as following:
14:00-16:00, Tuesday, 14 July 2020
14:00-15:30, Wednesday, 15 July 2020
14:00-15:30, Thursday, 16 July 2020
Language 语言:English 英文
Payment 付款方式:
Please settle the payment through bank transfer and remark "TJ20200714"
报名后请将培训费汇款至以下账户,并在银行转账单上附注 TJ20200714
A/C Name: 中国欧盟商会
A/C No.: 7110210182500027543
China CITIC Bank 中信银行京城大厦支行
北京市朝阳区新源南路6号京城大厦
Remarks 备注:
1. Please register online in advance, chamber staff will send you the meeting link via email one day prior to the event. Registration deadline is 11:00am of 13th July. 请提前在网站注册报名该活动,并务必写明邮箱地址。商会工作人员将在会议开始前一天,通过邮件将会议链接发送给报名的参会者。报名时间截止至2020年7月13日上午11点
2. The webinar will be conducted via Zoom, suggest you to download the app in advance to avoid any inconvenience. 研讨会将通过Zoom平台进行直播,为保证您参会的流畅度,建议提前在您的设备上下载Zoom
3. Please notify chamber staff in advance if you would like to cancel the registered event no later than 72 hrs before the event, otherwise, you will be charged the full participation fee. 如您无法参加已报名的活动,请于活动开始72小时前通知商会工作人员,否则将仍收取您活动全额费用。