随着更多网络平台为用户维权提供专门的发布渠道时，“网上的用户投诉”已经越来越多影响到企业声誉，进而间接或直接影响企业的销售。
同时，用户吐槽的负面内容的积累，也会引起媒体和其他人的关注，存在发酵成巨大舆情风险的隐患。
本节课，将专门讨论社交媒体上的用户投诉这一行为，希望能够为企业提供一些应对思路和方法。

• 2024-03-21 | 09:00 - 16:30
• Teams online

By 2024, the era of short videos has emerged. Everyone shops using short videos, and everyone has a short video account. In recent years, our trainer Ulan Tuya has dealt with many public opinion crises triggered by user rights protection. The current trend is that more and more users, when asserting their rights, will prioritize using platforms like Douyin and Xiaohongshu (Little Red Book) to express their dissatisfaction. This training class will specifically discuss the behavior of user complaints on social media and aim to provide some ideas and methods for companies.

乌兰老师这几年处理了很多用户维权引发的舆情危机。目前的趋势就是，越来越多的用户在维权时，会优先用抖音和小红书来表达不满。随着更多网络平台为用户维权提供专门的发布渠道时，“网上的用户投诉”已经越来越多影响到企业声誉，进而间接或直接影响企业的销售。同时，用户吐槽的负面内容的积累，也会引起媒体和其他人的关注，存在发酵成巨大舆情风险的隐患。本节课，将专门讨论社交媒体上的用户投诉这一行为，希望能够为企业提供一些应对思路和方法。

• 2024-03-21 | 09:00 - 16:00
• Online - TEAMS Training link will be shared prior to the training by email 线上课程 - TEAMS培训链接将于会议前发送到报名邮箱

This course is specifically designed for individuals transitioning from technical or professional roles to team leadership positions. It systematically analyzes the role positioning of team managers, their main tasks, and various management issues encountered in management positions, such as goal setting, communication, motivation, and delegation. It aims to improve managers' abilities to lead teams and handle common problems, thereby enhancing their personal and departmental performance and greatly improving team execution.
本课程专门针对从技术人员到带领团队、从专业人士到带领团队的职业角色转换而精心设计，系统地分析作为团队管理者的角色定位，团队管理者的主要任务，针对管理者在管理岗位上遇到的各种管理问题，如目标设定、沟通、激励以及委派等问题进行分析，提高管理者带领团队，处理常见问题的各项能力，以提高其本人及部门绩效，从而极大的提升团队的执行力。

• 2024-03-21 | 09:00 - 12:00
• Online Training

This is a leadership "dialogue" course based on reshaping the mindset. It explores the unconscious "one-sided controlling thinking pattern" in pragmatism, revealing the fact that while we aspire to inspire others, we unconsciously inhibit others due to the "one-sided controlling thinking pattern". It also delves into why we cannot effectively lead others and generate "genuine dialogue". The course aims to empower students to reflect on their leadership mindset and become aware of their dialogue relationships, thereby mastering the techniques of ORID focused dialogue and the diagnosis of Satiya Iceberg Model dialogue. It enhances the level of dialogue in every work scenario, utilizing the power of dialogue to achieve effectiveness in leading others.
这是一门基于重塑心智的领导力“对话”课程。它对践行主义中无意识“单边控制型思维模式”的探讨，揭示了我们既渴望激发他人又因“单边控制型思维模式”无意识地遏制了他人的事实，以及为何我们无法有效领导他人并产生“真正的对话”的原因。本课程旨在赋能学员对其领导力心智模式的反思和对其对话关系的觉察，从而真正掌握 ORID 焦点对话的技术和萨提亚冰山模型对话的诊断，提升每个工作场景中对话的水平，借助对话的力量来达到领导他人的有效性。

• 2024-03-21 | 13:30 - 17:30
• Online Training

From "slow job selection," "late employment," and "gap years" among post-95s fresh graduates to the "rectification of the workplace" by post-00s employees, a plethora of management issues concerning the new generation of employees have been causing headaches for companies and managers alike. How can we better understand the new generation of employees? How can we adopt effective strategies to guide and motivate them? We will start by delving into market research and corporate practices to share insights on managing the new generation of employees with everyone.
从 95 后应届生的“慢择业”、“迟就业”、“间隔年”到 00 后员工“整顿职场”，层出不穷的新生代员工管理问题让企业和管理者们头疼不已。如何更好地了解新生代员工？如何采取有效的方式引导和激励他们？我们将从市场调研和企业实践入手，与大家分享关于新生代员工的管理心得。

• 2024-03-20 | 13:30 - 17:30
• Online Training

企业在不断发展壮大的过程中，管理者往往重视自己的权力，部门间又强调各自的利益，项目往往不能很好地推进，浪费公司的资源。要克服影响力的问题，组织中的每一位成员必须首先有意愿、有能力、有方法为此投入，并开展有实际意义的实践。本课程针对沟通影响力的问题从思维模式和沟通技巧的两个角度让学员们理解面临的问题，调整提升自己的能力以达成组织的目标。在课程形式上本着以学员为中心的思路设计了生动灵活的学习活动，从而使学员更为容易的掌握切实可行的提升方法和技巧，促使自己沟通影响能力更上一个台阶。

In the ongoing process of corporate growth, managers often prioritize their own authority, while departments emphasize their respective interests. As a result, projects often struggle to progress smoothly, leading to the wastage of company resources. To overcome issues related to influence, every member within the organization must first be willing, capable, and equipped with methods to contribute. Practical engagement is essential. This course addresses the issue of communication influence from two perspectives: mindset and communication skills. It aims to help participants understand the challenges they face, adjust, and enhance their abilities to achieve the organization's goals. The course adopts a learner-centric approach in designing lively and flexible learning activities, making it easier for participants to grasp practical improvement methods and techniques. This, in turn, encourages participants to elevate their communication influence capabilities.

• 2024-03-19 | 09:00 - 16:00
• Online Training

As the European Chamber’s tradition, it is the time of the year to hold the annual chair/vice-chairs election for the PCR Working Group to lead the working group affairs for the next 12 months.

• 2024-03-15 | 10:00 - 11:00
• Shanghai Office + Teams

Recent world events such as the Covid Pandemic have challenged us to prepare to manage previously unthinkable situations that may threaten an organization’s future. This new challenge goes beyond the mere emergency response plan or disaster management activities that you might previously have employed. Your organisation must engage in a comprehensive process best described generically as Business Continuity. It is no longer enough to draft a response plan that anticipates naturally, accidentally, or intentionally caused disaster or emergency scenarios. Today’s threats require creating an ongoing, interactive process that ensures the continuation of an organization’s core activities before, during, and, most importantly, after a major crisis event.

• 2024-03-14 | 13:30 - 17:00
• Shanghai

On Thursday, 14th March, the European Chamber Compliance and Business Ethics Working Group will hold its 2024-2025 working group kick-off meeting and chair/vice-chair elections. The meeting will also include the discussions on the 2024-2025 working group Position Paper and Work Plan.

• 2024-03-14 | 16:30 - 18:00
• European Chamber Shanghai office + Online Microsoft Teams

The Maritime Manufacturing & Industrial Services Working Group is pleased to invite you to its 2024 Kick-off Meeting on Tuesday 12th March 2024, 14:30-16:30 at the European Chamber Shanghai office, and via Teams online.

• 2024-03-12 | 14:30 - 16:30
• European Chamber Shanghai Office and Online Meeting