Restricted group sizes, multiple interventions for each participant using formal exercises, improvisations and personal ‘in situ’ situation analysis ‐ this program creates a highly personalised environment and an individual dimension close to a coaching approach.

• 2022-12-21 - 2023-01-04 | 13:30 - 17:00
• zoom online

Definition:
Your capacity to respond to life’s challenges with positive rather than negative mindset

Impact:
Peak performance
Peace of mind/wellness
Healthy relationships

• 2022-12-08 | 09:00 - 13:30
• Zoom online

It is more common for companies involving in a public opinion crisis. A response to the public is necessary. Some companies accept media interviews, some send lawyer letters to media, and some post statements on their official websites and official accounts.
However, there are very few successful cases that can calm the public opinion with a single response. More often, the response got no attention at all, or even worse, the response triggers a new round of public discussion in a negative way. In this case, some companies are rather like to keep silent, which means giving up the chance of explanation.
In this lesson, we select and analyze the successful public opinion response of some crisis. By doing so, we will learn how to respond to public opinion.

• 2022-12-02 | 09:00 - 17:00
• Zoom online

Cross-Cultural Bridge Workshop
打开中外交流中的“黑匣子”

• 2022-11-03 | 09:00 - 16:00
• Zoom online

Excel - Efficient Application Tips
Excel必备秘籍

• 2022-10-21 | 09:00 - 16:00
• Zoom online

This course focuses on the specific writing and typesetting skills of a single WeChat article.

• 2022-10-14 | 09:00 - 16:00
• Zoom Online

This course is about the overall planning, management and operation skills of WeChat official account, focusing on improving the overall planning ability.

• 2022-10-13 | 09:00 - 16:00
• Zoom Online

Tips for PPT making and presentation: learn to help your work report

• 2022-09-22 | 09:00 - 16:00
• Zoom Online

敏捷项目管理应用实战精华课

• 2022-09-13 | 09:00 - 17:00
• zoom online

In today's booming social media, ineffective customer communication will directly lead to complaints online. As more online platforms provide dedicated release channels, "online customer complaints" have increasingly affected the reputation of companies, which in turn indirectly or directly affect the sales income.

At the same time, the accumulation of negative content will also attract the attention of the media and other competitors, and there is a danger of fermenting into a huge public opinion risk.

In this lesson, we will discuss the behavior of customer complaints on social media, hoping to provide some ideas and methods for companies.

• 2022-09-02 | 09:00 - 16:30
• Zoom Online