此课程为中文授课 This training is held in Chinese.

Training Course Introduction 简介

Effective Communication is designed to provide knowledge, tools, techniques and good practices for effective and efficient communication which applies to multiple dimensions, incl. Stakeholder Management, Manage Up, Peer Communication and Team Management.

该高效沟通培训课程旨在提供有效率与有效力的沟通知识，工具，技能与良好实践，以便应用于多维度的沟通环境，如相关方沟通，向上沟通，同级沟通与团队管理等。

Goal of the training 课程目标

1.     Prepare participants with proper communication awareness

2.     Equip participants with key communication skills

3.     Support participants practice in real communication scenarios

1.     帮助学员培养恰当的沟通意识

2.     协助学员掌握关键的沟通技能

3.     支持学员在真实的沟通场景进行实践

Who should attend目标受众：

Employees at junior-middle levels 中基层员工

What you will learn 课程内容提要：

By sharing case studies and practising on exercises, participants will understand how to effectively manage various types of stakeholders, how to engage stakeholders in communication, how to manage stakeholders’ expectations at difference levels, and build up highly-performed team.

通过案例分享与情景练习，学员将了解如果有效地管理不同类型的相关方，如果将相关方引入正常的沟通环境中，如果管理他们在不同层级的期望，以及创建高效执行力的团队。

Course Outline 课程大纲：

1.     Pre-requisites & Objective of Communication (Effective Communication Model, SMART)

2.     Communication Environment (Corporate Culture, Organization Structure)

3.     Communication Barriers (5 Strategies)

4.     Communication Planning (4R, Communication Plan Matrix)

5.     Stakeholder Identification & Requirement Analysis (N/W/E)

6.     Influencing Stakeholders (4S)

1.     沟通的前提条件与目标（高效沟通模型，SMART原则）

2.     沟通环境（企业文化，组织结构）

3.     沟通障碍（5种应对策略）

4.     沟通计划（4R原则，沟通计划矩阵）

5.     相关方识别与需求分析（N/W/E）

6.     影响相关方（4S原则）

 Agenda 课程安排

08:45 - 09:00 Registration 签到

09:00 - 12:00 Morning Session 上午课程

12:00 - 13:00 Lunch 午餐

13:00 - 17:30 Afternoon Session 下午课程

为了确保您的座位，我们鼓励参加课程前在网上注册与网上付款，同时我们支持现场微信，银行卡支付及银行转账，需要转账的学员请发邮件至：sluo@europeanchamber.com.cn 获得具体转账信息。

Terms & Conditions

Trainings have very limited seating so to ensure your attendance we encourage advance online registration and payment. We cannot guarantee entry to anyone not registered in advance.

The training is held in Chinese.

Cancellation Policy

If you cannot attend the training for which you have registered, please cancel your registration no later than one business day prior to the event. If you fail to notify us of your cancellation in a timely fashion, you will be charged for event costs.

To cancel you can: 1) email sluo@europeanchamber.com.cn , or 2) cancel online if you registered for the event through the website.

Speakers

Ms. Vivian Wu

Trainer

Ms. Vivian Wu

Trainer

View speaker details

Ms. Vivian Wu, Founder of 5-Step Thinking, Public charity project design consultant

• A-CSM®, CSM®, CSPO®, PMP®, GPM-b® certified
• MA in ICT, Education School, University of Birmingham
• Over 20 year professional experience

Vivian is dedicated in Learning & Development and delivered training for multiple fields over years.

Vivian has engaged in varies of industries, such as consulting, software development, air transportation, finance, telecommunication, digital media & advertising and Internet. The projects she managed covering PMO setup & operation, Agile Product/Project Management, Organizational Strategic Portfolio Management, Corporate Program system customization & organization, Sustainability Project & Operation Management, Project Governance & Leadership, software development project management & business analysis, vendor management, BD & marketing, training scheme setup & implementation, training program design and talent development.

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