By 2024, the era of short videos has emerged. Everyone shops using short videos, and everyone has a short video account. In recent years, our trainer Ulan Tuya has dealt with many public opinion crises triggered by user rights protection. The current trend is that more and more users, when asserting their rights, will prioritize using platforms like Douyin and Xiaohongshu (Little Red Book) to express their dissatisfaction. This training class will specifically discuss the behavior of user complaints on social media and aim to provide some ideas and methods for companies. 乌兰老师这几年处理了很多用户维权引发的舆情危机。目前的趋势就是，越来越多的用户在维权时，会优先用抖音和小红书来表达不满。随着更多网络平台为用户维权提供专门的发布渠道时，“网上的用户投诉”已经越来越多影响到企业声誉，进而间接或直接影响企业的销售。同时，用户吐槽的负面内容的积累，也会引起媒体和其他人的关注，存在发酵成巨大舆情风险的隐患。本节课，将专门讨论社交媒体上的用户投诉这一行为，希望能够为企业提供一些应对思路和方法。

• 2024-03-21 | 09:00 - 16:00
• Online

The market competition is highly fierce, and the key to success is to establish and maintain close and solid relationships with key clients. In this course, you will be able to systematically gain insights into Key Account Management (KAM) from a global perspective and have comprehensive in-depth analysis of external and internal factors of key clients, thus making influence on the preferences of the procurement decision-making team to achieve sales target.

课程受益

- 从全局的角度系统地洞察大客户管理
- 为公司制定一个成功的大客户管理方案
- 全面地深度剖析大客户的外部和内部要素
- 更加准确地在客户的内部建立关键人员联盟
- 在公司内部建立赢得大客户的联盟
- 区别竞争对手并获得有利的竞争优势
- 影响采购决策团队的偏好来实现销售
- 进行关键决策人价值演讲来获得关键的支持和承诺

• 2024-03-21 - 2024-03-22 | 09:00 - 16:30
• Beijing

This course will look to the transformation of middle-level management roles, starting first from the enhancement of the manager's personal brand and influence, thus forming personal leadership style. Selecting and building a team is also an essential issue to managers. Combined with classic enterprise cases, the course will enable managers to master the password of management and deeply decipher the growth genes of middle-level management, as well provide systematic solutions for role recognition and basic management methods.
本课程将从中层的管理角色转换做切入点，从管理者的自身影响力提升出发，打造个人品牌，提升个人领导风范，从选人打造团队开始，到管人用人，培训发展，最后激发团队留住人才，和团队一起成长、发展，并结合企业经典案例，全面破解中层管理的密码，深度解密中层成长基因，主要就中层的角色认知和基本管理方法给出系统解决方案。

• 2024-03-08 - 2024-03-09 | 09:00 - 16:30
• Beijing

In addition to daily Office applications, Office 365 also provides a number of intelligent collaborative communication components, including Teams, Forms, SharePoint, Power Automate and Power Apps. These components can be used individually or more often in combination can be better integrated with Office 365. This course takes the form of case teaching and guide students to understand functions of Power Apps intelligent components and master the comprehensive application of components.

• 2024-03-06 | 09:00 - 16:00
• TEAMS

European Chamber Tianjin Chapter 2024 Annual General Meeting 中国欧盟商会天津2024年度大会

• 2024-03-05 | 18:00 - 20:30
• Function Room 1, Grand Ball Floor, Conrad Tianjin

More companies are beginning to pay attention to cross-departmental conflict management and realized that ross-departmental collaboration is the basis for the successful development of an enterprises.

【Course Benefits】

To enable participants to understand what the capabilities of collaboration, the spirit of collaboration and conflict management should have in a workplace
Understand the reasons of conflict and find out the conflict problems between departmental and then find ways to solve the conflict, resolve the problems of collaboration, and successfully reach the goal
Recognize that conflict management is the foundation of teamwork and a must for continuous training, and learn cross-sectoral cooperation skills
Recognize the importance of attitude at work and take a positive work mindset to fully engaged in work assignments
Learn the tools of time management, use the time well, improve work efficiency and achieve win-win development in the enterprise.
【课程背景】

英国危机管理专家迈克尔·里杰斯特有句名言，走好每一步是解决冲突最好的方法。的确，因冲突倒下的公司很多，但是从冲突之中挺过来的公司更多，关键就在于不打无准备之仗。再复杂的困难，处理起来，也有一定的流程，只要把流程中的每一步走好，处理冲突就变得轻松。随着社会的发展，竞争越来越激烈，协作已经成为取得成功的关键，越来越多的企业开始重视跨部门冲突管理。跨部门协作是企业成功发展的基础，不仅可以提升企业整体竞争力，还可以提高企业纯净和，从而实现更大的利润增长。跨部门协作能够更有效的实现企业目标，提高企业整体技术水平，扩大企业规模，降低企业成本。跨部门协作能够降低人力资源的成本，因为它可以提高企业人力资源的效率，增加工作产出，为企业带来更大的经济效益。

• 2024-02-27 | 09:00 - 16:00
• Online

Offline Training - Build Up Solid Foundation for Manufacturing Supply Chain Management 打造制造业供应链管理坚实基础（中文授课）

• 2024-02-01 | 09:00 - 17:00
• European Chamber Office Tianjin, 41 Floor, Meeting Room

The government affairs (GA) work of enterprises is often compared to “building a rainbow bridge of communication and cooperation between the government and enterprises”.

• 2024-01-30 | 09:20 - 16:30
• Online

This course is tailored specifically for business professionals based on the actual working scenarios of enterprises. The course unfolds according to the 2W1H principle, explaining why slides don't look good, what kind of slides are professional-looking, and how to make professional slides. In addition, this course also covers PPT colour matching, design principles, slide editing skills and various practical guidelines, and will introduce skills on slide layout, mastering, graphic image processing, animation effects, multimedia use and slide show control. Through the study of this course, you can use slides to express your views flexibly and freely, and become an infectious and persuasive speaker.
【课程介绍】

本课程根据企业实际工作场景，专门为业务人员量身定制。课程根据2W1H原则展开，讲解幻灯片为什么不好看，什么样的幻灯片是专业好看的，以及怎么制作专业幻灯片。除此之外，本课程还涉及PPT色彩搭配、设计原则、幻灯片编辑技巧及各种实用指南，并将对幻灯片版式、母版、图形图像处理、动画效果、多媒体使用及幻灯片放映控制等进行技巧介绍。通过本课程的学习，让您可以利用幻灯片灵活自如地表达您的观点，成为一个有感染力和说服力的演讲者。

• 2024-01-30 | 09:00 - 16:00
• Online

[Breakfast Briefing] Hybrid | Embracing AI and Ecosystems and other trends for 2024 线上+线下 | 拥抱人工智能和生态系统以及2024年其他趋势

• 2024-01-18 | 07:45 - 09:45
• Junior Ballroom, 2F of Shangri-La Hotel Tianjin