About the company
The Viessmann family has grown strongly since its establishment in 1917: it currently has over 13000 members across the world. Every new employee – from North America to Kazakhstan, from Switzerland to China – becomes part of the family. After all, we can only positively create the living spaces for generations to come if we pull together. We act in a responsible, team-oriented, and entrepreneurial manner. And we give people room to develop. We all benefit from the diverse talents of our employees. The courage to venture something new unites us all.
Job description
1. Collect market complaints from customers, sales and after sales
2. Ensure all information are maintained by a standard and trackable approach
3. Create and lead a market compliant process for highly efficient implementation
4. Analyze the market failures together with after sales and take quick actions to avoid any dissatisfaction of customers
5. Deep dive for the quality problems with suppliers to make root cause analysis and conduct 8D reports for problem solving
6. Coordinate with product management team for any product change causing by quality improvement
7. Coordinate with purchasing department for commercial solutions and / or damage claims
8. Monitor the market quality data and make the monthly report in order to identify the opportunities for quality improvements
9. Organize regular quality management meeting with all related departments
10. Lead the quality improvement project in a cross functional team and external suppliers
11. Manage the routine quality activities for external suppliers in order to prevent the potential quality issues
12. Establish the market quality monitoring system to support sustainable quality improvement and achieve long-term quality target
13. Support factory quality team for new supplier QMS audit
14. Support quality topics for new 3rd party products development
Skills & experience
1. BS degree (science or engineering preferred) at minimum requirement
2. Minimum 5 years related experiences in HVAC or similar industry
3. Good language skills for both written and verbal in English
4. Knowledge on components, manufacturing, and quality inspection process. Software and electronics are a plus.
5. Knowledge on supply chain management, incl. supplier management, factory acceptance test for 3rd party products.
6. Good problem-solving skills
7. Good project management skills with the ability to drive change and influence decision