Outline/课程大纲
Part One: Establish Communication Foundation
· Warm-up: interactive exercise: "Guess what I see?"
· The foundation for effective communication
o Accurate expression
o Active listening
· Key communication principles @workplace
o Stick to facts and keep it rational
o The"Role-playing" trick at work
Part Two: Breakthrough @ Four Difficult Communication Scenarios for Engineers
· Technical communication with non-technical personnel
o Transform the communication mindset: from "I am the expert" to "help you understand"
o Dealing with people with different personalities
o Exercise 1: communication with people with different personalities
o Master expression techniques: Pyramid principle and MECE principles
o Use aids: diagrams, examples, tangible objects, etc.
o Improve Impact: using storytelling techniques
o Exercise 2: technical communication with non-technical personnel
· Communication with people in power (superior and customer)
o Breaking the"inner demons" of upward communication: inferiority and narcissism
o General guidelines for upward communication
o Public presentation the "VIBE" technique
o Exercise 3: public presentation
o Asking for resources: negotiation skills at work and "elevator speech"
o Homework: elevator speech
o Online communication: tips for instant message
· Persuasive communication to deal with resistance
o Get to Know the person you want to persuade
o Analyze the reasons behind the resistance
o Find incentives for changes
o Exercise 4: persuasive communication
· Cross-cultural communication
o Language barriers: simplification of complex expressions
o Sensitive topics: follow the two-way requirements for the topic proposer and the topic recipient
o Cultural differences: identify the underlying reasons behind cultural differences from four dimensions
o Exercise 5: draw a "cultural map".