Online Payment FAQ

1. Who can use online payment?

All European Chamber members can use online payment to pay for the events organised by the chapter where their membership is based.

2. I am a member, so why can’t I see the ‘Proceed to pay’ option after registering?

To use online payment, your email address needs to be registered with the European Chamber. If you’re a member and would like to register your email with us, please contact website@europeanchamber.com.cn.

3. I bought an online access account, can I use online payment?

We do not yet support online payment for online access account holders at this moment.

4. Which payment methods does online payment support?

We currently support Wechat pay.

5. How can I cancel my registration?

You can find the cancellation link/button on the registration confirmation email. The subject line of that email is "Thank you for registering for our event".

6. Can I cancel my registration and receive a refund after payment has been made?

Yes, as long as you cancel your registration at least 24 hours prior to the event.

7. How long will it take for the refund to be paid?

You will receive the refund within 7 working days after cancellation. Your payment will be returned to you via Wechat pay.

8. Why doesn’t the system allow me to cancel?

The system doesn’t allow you to cancel if the event is due to start within 24 hours of the attempted cancellation.