Objectives:
• Steven Covey's Methods of Prioritization
• Decision and Action Planning
• Asking Questions and Funneling
• Problem Identification and Generating Options
• PDAC Method of Writing Emails and Proof Reading
• Develop templates for 4 common communiques
• Active Listening: LISTENER
• Delivering News
This workshop will help participants to:
• Understand the importance of professional presence on the job and business etiquette.
• Learn how to self-manage to become more effective and efficient using time management, scheduling and prioritizing.
• Recognize and manage conflict situations.
• Dealing with difficult people
• Draft logical and concise communiques
• Communications skills, including listening, questioning, and being more assertive.
Who should attend ?
• Personal and Executive Assistants with experience assisting Managers and Executives.
• Office Managers, Secretaries, Administrative Assistants and Receptionists who provide administrative support to personnel and teams.
Facilitator:
• Alistair McArthur
Alistair's ten years experience in China has enabled him to attain an understanding of the China business market and develop his Chinese language skills. He has been involved in business having consulted for companies both in China and abroad, while having been the Sales and Marketing Director in IPS for over two years.
Alistair's energetic and enthusiastic style of training has entertained trainees and made him very popular with his multi-national clients. He has been involved in training companies such as Siemens, Microsoft, Grand Hyatt Hotel and the International School of Beijing.
* Price excluding VAT, includes course materials and lunch.
* 10% discount for the second participant of the same company, 15% discount for the 3rd registration and above of the same company.
* Deadline for registration:
Tuesday, April 8, 2014
Certificate:
Certificate of Completion provided to all trainees at the end of the course.
Language:
English
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