Objectives:

• Asking Questions and Funneling
• Problem Identification and Generating Options
• PDAC Method of Writing Emails and Proof Reading
• Develop templates for 4 common communicated
• Active Listening: LISTENER

Who should attend ?

• Secretaries and support staff who are responsible for communicating the right message to internal and external customers.

Facilitator:

• Alistair McArthur
Alistair's ten years experience in China has enabled him to attain an understanding of the China business market and develop his Chinese language skills. He has been involved in business having consulted for companies both in China and abroad, while having been the Sales and Marketing Director in IPS for over two years.

Alistair's energetic and enthusiastic style of training has entertained trainees and made him very popular with his multi-national clients. He has been involved in training companies such as Siemens, Microsoft, Grand Hyatt Hotel and the International School of Beijing.