About the company

Details of the Division and Team

RTM CoE team is the processing unit that coordinates internally and externally between internal shareholders and clients on New Client Adoption (NCA), FSC Supplier onboarding, Know Your Client (KYC), Periodic Review for KYC and credit facility, ongoing account maintenance, ID overdue, Dormant account, reference letter etc., prepares relevant product documentation, performs the product system setup and provide service support for all CB clients in North Asia. Centrally supports the client deposit booking, internal funding booking, OD monitoring and prepare regular regulatory report etc.

Job description

Your key responsibilities

• Client Relationship Representative for Trade clients on day-to-day trade related activities

• Servicing clients：

• Advising Trade clients and setting up of non-standardized Trade transactions (e.g. Wording for Guarantees)

• Answering all kinds of product related questions before product is issued

• Discuss workability issues which need to be discussed with the client

• Check and improve transaction application, documents discrepancies as provided by Trade Operation Team

• Negotiated the pricing with clients and get the approval

• Manage/update client profile and TF client scoring card in central repository application for reference to internal stakeholders

• Transaction Monitoring, ensuring transactions are a good fit for the client

• Coordinate with Business Partners to solve the trade finance related matter (TF Operations, CRM, Legal, Compliance etc)

• Enquiry and client complaint management

• Comply with Internal & Regulatory Risk and Control Guidelines

• Drive continuous improvement activities for area of accountability leading to operational efficiencies’

• Monitor the service quality, productivity and turnaround time according to the agreed SLA with Trade Operation Team and customers

• Prepare and submit regulatory reports if any to Finance, Compliance and Regulators

• Participate in the projects and initiatives implemented by Relationship & Transactions Management (RTM)

• Train the junior staff to deliver the client service duties

• Provide product knowledge transfer and development plan to junior staff

• Incident management thru proper escalation to the focal point of contact at outsourcing branch

Skills & experience

Your skills and experience

• Bachelor’s degree in business administration or related disciplines

• Minimum 3 years of solid experience in Trade Finance area, especially Documentary Trade with knowledge of product associated risks e.g. compliance, transaction monitoring

• In-depth knowledge of trade operations cycle. Proficient in UCPDC, ISBP, URDG rules & guidelines

• Exposure to process improvement projects is an advantage

• A self-starter, able to demonstrate good levels of initiative and motivation. Being a good team player is essential in this role

• Must be able to multi-task and keep calm under pressure

• Excellent knowledge of managing Microsoft office.

• Business oriented, enterprising and inquisitive in a new way of doing things

• Good oral and written communication skills and meticulous

• Fluent in English.

• Good interpersonal skills.  Ability to maintain a good professional relationship with external and internal contacts

• Can accept particular work day arrangement due to business needs (off-shore clients)