Operation Director Go back »
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Company:LEGOLAND® SHENZHEN RESORT
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Location:Shenzhen
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Job function:Management
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Industry:Hospitality Services, Services
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Employment:Full time
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Experience:Director
About the company
About Merlin:
Love your Work, Work your Magic! Merlin Entertainments is the famous visitor attraction operator. We’re a business built on fun, family entertainment and we put all our passion into creating magical memories for our guests. Merlin Entertainments has over 140 attractions around the world, ranging from indoor attractions such as SEA LIFE and Madame Tussauds to iconic theme parks like LEGOLAND and Alton Towers Resort.
About LEGOLAND:
LEGOLAND is part of Merlin Entertainments and is expanding in China market! LEGOLAND ® Shenzhen Resort now is under construction, plans to open in 2025. A job with LEGOLAND ® Shenzhen Resort isn’t like a job anywhere else. We trade in Fun. in Smiles. in Memories. in Magic. But there are no tricks behind our magic. Instead, there are people like you, passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they can be. Come and join this amazing journey!
Address Pre-opening Office: 3022, Qiao Xiang Road,Futian District,Shenzhen, 深圳市福田区侨香路3022号合正置地大厦3楼
Permanent Office: 201-11, Shijiaotou Street, Shuitou Community, Dapeng District, Shenzhen 深圳市大鹏新区新大路深圳乐高乐园度假区
Job description
JOB SUMMARY 岗位摘要
The Operations Director position exists to ensure the safe, clean and efficient operation of all park Rides and Attractions, Admissions and Events Teams. This role is responsible for ensuring that our guests experience the park’s attractions in complete safety and comfort, while enjoying friendly and helpful service from all staff members. This role is expected to drive the Park Operations teams toward reaching the highest level of operational safety whilst maintaining efficiency targets minimizing our guest’s waiting time in queues and keeping the parks public areas and washroom facilities in the exacting standards that we and our guests would expect. 运营总监负责确保乐园所有游乐设施和景点的安全、清洁、入园体验及娱乐活动的高效运营。这个角色负责确保我们的客人在绝对安全和舒适的情况下体验乐园的景点,同时享受所有工作人员提供的友好和乐于助人的服务。这一角色将带领乐园运营团队达到最高水平的运营安全目标,并且最大限度地减少客人排队等候的时间,同时确保乐园公共区域和洗手间设施符合我们和客人所期望的严格标准。
1. The first and foremost responsibility of the Operations Director is to ensure that the safest possible environment exists for our park guests on each individual attraction. This involves constant procedural reviews, operational manual updates, risk assessments, and training audits. This position is expected to maintain a good balance between maximizing operational efficiency without sacrificing industry-leading safety standards. 运营总监的首要职责是确保为每个景点的乐园客人尽可能提供安全的环境。这涉及持续的程序审查、操作手册更新、风险评估和培训审计。该职位需要在不牺牲行业领先的安全标准的前提下最大限度地提高运营效率。
2. LEGOLAND Shenzhen Resort is an attraction that has key challenges with regard to capacity and queue length. The job holder is expected to bring innovative and creative ideas to the role to maximize ride capacity and minimize queues, particularly during peak attendance periods without ever compromising health and safety in any way. The Operations Director will be expected to analyze ridership statistics and data and ensure that the Attractions processes and procedures are as efficient as possible.
深圳乐高乐园是一个在客流量和排队时间方面面临重大挑战的景点。所以作为运营总监被赋予期望能够为乐园带来创新和创造性的想法。特别是在高峰期,不以任何损害健康和安全的方式,以最大限度地提高设备能力并最大限度地减少排队。这就要求运营总监需要统计客流量并且分析数据,尽可能确保景点流程和程序运转的高效。
3. This position requires 100% ownership of and dedication to providing the ideal and expected park environment to our guests. The Operations Director is responsible for ensuring that all team members are competent and confident in providing excellent guest service at all times. 这个职位需要100% 投入并致力于为我们的客人创造符合理想和预期的乐园环境。运营总监负责确保所有团队成员在任何时候都能有信心并胜任其岗位从而为我们的客人提供出色的宾客服务。
4. The Operations Director is expected to exemplify what a leader in the organization is, through example and through practice. The job holder is expected to be one of the most visible and influential Directors in the park, and the main driver of ride safety and efficiency. This position is designed to help make LEGOLAND Shenzhen Resort one of the safest, cleanest and guest friendly parks in the world.
运营总监应通过身体力行来证明组织中的领导者是什么角色。其将成为乐园内最经常出现在现场和最有影响力的高级管理者之一,并是推动乐园娱乐设备安全高效运营的主要成员。该职位旨在帮助深圳乐高乐园成为世界上最安全、最干净、对客人十分友好的乐园之一。
5. Achieve relevant targets surrounding ridership and operational efficiency, as set out at the beginning of each season.
实现每年初围绕客流量和运营效率设定的相关目标。
6. Manage the Park Operations labor and expense budgets efficiently, and not incur any unauthorized overspends at any point during any season. 有效管理乐园运营的人力和费用预算,在任何时候都不会发生任何未经授权的超支。
7. It is vital that the person filling this role is able to develop staff into great performers, ensure that the staff in Park Operations are displaying excellent guest service and guest interaction skills on a daily basis. The staff members in this critical area will have a direct impact on the overall guest satisfaction of the Park,
运营总监需要有能力将员工培养成工作表现出色的人才,确保乐园运营部门的员工每天都能表现出出色的服务意识和宾客互动技巧,这一点是至关重要的。因为在这个关键场所内,员工的表现将对乐园客人的整体满意度产生直接影响。
8. The job holder is expected to provide constant leadership, counselling, advice and feedback to the Park Operations Team. They must provide an environment of openness and trust, with constant feedback and performance coaching.
运营总监应持续向乐园运营团队提供领导、咨询、建议和反馈的指导。与此同时运营总监必须为员工提供一个开放和信任的环境,该环境鼓励提供持续的反馈和绩效指导。
Skills & experience
1. Experience in a theme park, hotel, resort, attraction, or entertainment a plus 有主题公园、酒店、度假村、景点或娱乐场工作经验者优先
2. 10 years in operational roles, at least 3-5 years of operational experience in a customer facing business, with a proven track record of setting and executing successful strategies.
10 年的运营管理经验,在直接面对客户的业务领域至少有 3-5 年的运营经验,并且具备制定并执行战略的成功经验。
3. Understanding of Ride Operations Health & Safety 了解乐园骑乘设备设施运营的相关健康与安全要求及标准
4. Ability to collaborate effectively with cross-functional peers. 优秀的跨职能协同合作能力
5. Demonstrated ability to manage a large volume of work and people effectively and efficiently. 高效地管理大量工作任务和大批工作人员的能力
6. Extensive P&L management responsibility, and experience of developing businesses at different stages of growth, and you’ll be familiar with business analytics and customer insight capabilities to bolster decision making. 曾承担广泛的损益管理职责,以及在不同增长阶段开发业务的经验,同时具备业务分析和洞察客户群体的能力,以支撑决策的制定。
7. This role requires excellent written and oral communication skills with verbal and written English communications 需要具备出色的书面和口头沟通技巧,英语表达流利。
8. Must be willing to work flexible hours, including evenings and weekends to support park operations. 必须能够接受灵活工作时间安排,包括排晚班,周末工作以协助乐园的整体运营。
9. Various inside and outside locations with varying temperatures and floor surfaces. Exposed to wet and/or humid conditions. 在室内室外的各种地表和温度环境下工作,有可能暴露在潮湿/或湿润的环境中。
How to apply
Everyone MattersAt LEGOLAND, we strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. We’re growing fast and alongside a fun and friendly environment, we offer a fabulous package and amazing prospects. We work together to create a workplace where everyone feels valued, no matter their age, race, gender, disability, or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.
Contact
Elena wang
Shenzhen City, Guangdong Province.
Not in Beijing, this role is working in Shenzhen
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