Job description
The China IP SME Helpdesk, a European Union funded project which supports European Small and Medium-sized Enterprises (SMEs) with protection and enforcement of their Intellectual Property Rights (IPR) when internationalising to China through the provision of free information and services, requires an in-house IP Business Advisor to provide SMEs with accurate and confidential advice, carry out trainings as well as manage a team of external experts. This role encompasses several key tasks that support the project team including but not limited to:
Customer advice
- Provide relevant timely jargon-free confidential advice to businesses (within three working days), institutions and universities from EU countries and countries participating in the Single Market Program.
- Create a dialogue with clients and provide on-going advice where required, including via one-on-one online consultation sessions.
- Record all answers provided and create template answers
- Ensure that 2/3 of the helpline users are satisfied with the service provided.
Expert management
- Manage and update the expert list and ensure the right expert is used for the right training or material.
IP Trainings and matchmaking events
- Present at IP training seminars and workshops, including online workshops
- Provide IP business advice to SMEs during IP training seminars and workshops (20 minute consultation sessions booked in advance)
- Attend major trade fairs in China
- Advise EU SMEs with IP issues at major trade fairs.
Legal research and update
- Assess the impact of the enquiry service through creation of case studies based on the enquiries received.
- Work with project team to measure and increase the number of enquiries.
- Keep abreast of China and international IPR news.
- Manage the drafting of biannual IP Challenge Reports and ad hoc policy reports.
- Support research into the IPR challenges and regulations for specific industrial sectors in China.
- Oversee the drafting of new guides and other IP materials.
- Review the drafting of tailor-made trade packages in collaboration with the other two regional Helpdesks.
Represent the Helpdesk
- Present the Helpdesk services and an overview of IP in China to visiting business delegations.
- Represent the Helpdesk at meetings with stakeholders including the European Delegation, European Chamber and Member State Embassies.
- Attend annual stakeholder and consortium meetings in Europe.