Job description
Contract: Fixed-term Project Contract till 20th September, 2020 (may be extended)
The China IPR SME Helpdesk requires an in-house legal expert to provide SMEs with accurate advice and manage a team of external experts. This role encompasses a number of key tasks that support the project team including but not limited to:
- Customer advice:
· Provide relevant timely and effective advice to businesses (within three working days), institutions and universities from COSME countries
· Create a dialogue with clients and provide on-going advice where required
· Record all answers provided and create template answers
· Record all infringement cases with the ACRIS database
· Ensure that 2/3 of the helpline users are satisfied with the service provided
- Expert management
· Manage and update the expert list and ensure the right expert is used for the right training or material.
- Legal research and update
· Assess the impact of the enquiry service through surveys and other forms of feedback and feedback to project
· Work with project team to measure and increase number of enquiries.
· Keep abreast of China and international IPR news.
· Overview the production of an IP challenge report every 6 months. This should be in line with other reporting and should feed into steering meeting presentations/updates where appropriate.
· Support research into the IPR challenges and regulations for specific industrial sectors in China
· Overview the drafting of 20% of new guides
· Review the drafting of tailormade trade packages in collaboration with the other two regional Helpdesks.
- Represent the Helpdesk
· Present the Helpdesk services and an overview of IP in China to visiting business delegations
· Represent the Helpdesk at meetings with stakeholders including the European Delegation, European Chamber and Member State Embassies.
· Manage annual stakeholder meetings in China.
· Attend annual stakeholder and consortium meetings in Europe
Skills & experience
- Higher education degree, e.g. Law, Business Administration
- at least 3 years’ experience related to Intellectual Property
- Good analytical and organizational skills
- Excellent project management skills
- Outstanding verbal and written communicator
- Strong planning and analytical organisation skills
- Responsible, professional, open-minded, and strategic thinker
- Near native English speaker a must, other European languages and Mandarin are a plus
- Professional appearance and demeanor