Professional Claimant Go back »

2021-06-10 | All chapters

On 2nd December 2019, the State Administration for Market Regulation (SAMR) issued the Interim Measures for Handling Complaints and Reports Concerning Market Supervision and Administration, which states that market supervision and administration agencies should not accept complaints arising from circumstances such as "purchases not made for lifestyle and consumption needs", a move aimed at ending profiteering through malicious complaints. 

With this change in policy and the ensuing enhanced law enforcement, the issue of professional claimants has improved considerably, and cases have decreased sharply due to the clear attitude of the state. 

Through the continuous efforts of the Fashion and Leather Desk of the European Chamber, since its establishment in 2016, more and more companies have won lawsuits against professional claimants. By 2020, many member companies reported that their physical shops now rarely have to deal with professional claimants.

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