In today's booming social media, ineffective customer communication will directly lead to complaints online. As more online platforms provide dedicated release channels, "online customer complaints" have increasingly affected the reputation of companies, which in turn indirectly or directly affect the sales income.

At the same time, the accumulation of negative content will also attract the attention of the media and other competitors, and there is a danger of fermenting into a huge public opinion risk.

In this lesson, we will discuss the behavior of customer complaints on social media, hoping to provide some ideas and methods for companies.

• 2022-09-02 | 09:00 - 16:30
• Zoom Online

The Science Carbon Target is an initiative of CDP, UNGC, WRI and WWF. To prevent severe climate change, the further acceleration of the global transition to a low-carbon economy, with a target of a global average temperature rise of less than 1.5°C/2°C above pre-industrial levels by 2100, requires an ambitious emissions reduction target on which to base itself to ensure that its own transition actions are consistent with the level required by climate science. Raising corporate ambitions for climate action by reducing greenhouse gas emissions, setting targets and mapping out emission reduction pathways can be termed 'science-based' emission reduction targets.

科学碳目标是由全球环境信息研究中心（CDP）、联合国全球契约（UNGC）、世界资源研究所（WRI）和世界自然基金会（WWF）共同发起的一项倡议。为防止严重的气候变化，全球向低碳经济转型的进一步加速，以2100年前全球平均气温比工业化前水平上升低于1.5℃/2℃为目标，在此基础上需要一个高远的减排目标来确保自身的转型行动与气候科学所要求的水平相一致。通过减少温室气体排放来提高企业对气候行动的雄心，设定目标，规划减排路线，这些目标就可以被称为“基于科学”的减排目标。

• 2022-09-02 | 09:00 - 17:00
• Online training

This training focuses on the PPE regulation (EU) 2016/425 regulatory requirements, including: products classification, CE certification pathway, introduction to product testing and harmonized standards, EU type test certificate (MODULE B) acquisition, technical documentation and declaration of conformity preparation, Product labeling and manual requirements, quality assurance system (MODULE D) certification, etc.

本课程重点介绍欧盟PPE regulation (EU) 2016/425法规要求，包括：产品分类、CE认证途径、产品测试和协调标准介绍、EU型式试验证书(MODULE B)获取、技术文档和符合性声明准备、产品标签和说明书要求、质量保证体系（MODULE D）认证等。

• 2022-09-13 | 09:00 - 17:00
• Online webinar

This training is coorperate with CCI France Chine(French Chamber)
The Chinese eCommerce market is the largest eCommerce market in the world. This market has its own specificities: local players and local practices quite different from the western world.

Whether you are a brand or a merchant with an eCommerce project in China, this training will help you to understand the local eCommerce Chinese market, the best eCommerce practices in China and the Chinese digital ecosystem.

Through real life examples and study cases, this training will allow you to gather the necessary practical and market knowledge for your eCommerce success in China.

Who should attend?
This training session targets any brands or merchants with an eCommerce or Digital project on the Chinese market. Entrepreneurs or ecommerce practitioners can join this course.

• 2022-09-20 | 09:00 - 18:00
• European Chamber Shanghai Office

本课程为 3 天在线直播课程。此培训的目的是帮助学员了解ISO9001:2015标准的全面基础知识，知晓ISO 9001的背景、条文要求及其对企业的作用。通过培训使学员了解建立和完善质量管理体系的思路和方法，具备体系推进，通过内部审核等手段维护及持续改进管理体系的能力。This course is a 3-day live online course. The aim of this training is to provide participants with a thorough grounding in the ISO 9001:2015 standard, the background to ISO 9001, its requirements and its role for companies. The aim of this training is to provide participants with a comprehensive grounding in the ISO 9001:2015 standard. Through the training, participants will be able to understand the ideas and methods for establishing and improving a quality management system, and be equipped to promote the system, maintain and continuously improve the management system through internal audits and other means. They will have the ability to maintain and continuously improve the management system through internal audits and other means.

• 2022-09-21 | 09:00 - 17:00
• Online webinar

两个现象：
企业往往将产品质量归结为质量部门的责任；
质量提升过程中，其他职能部门认为是在辅助质量部门的工作；
一种无奈：
质量部门通常对其他部门的质量工作参与度感到无奈；

此课程培训目的：
1，通过全面质量管理的理念的讲解，让学员清楚的了解企业产品或服务的质量全面管理的核心理念；
2，通过全面质量管理的流程梳理，帮助学员分析并掌握全面质量管理的实施方法；
3，通过全面质量管理的工具训练，让学员掌握改善质量的实用工具；
最终帮助企业建立起全员的质量意识、建立全流程质量提升的方法，提升企业整体质量管理水平，降低质量成本。

• 2022-09-22 | 09:00 - 17:00
• Online webinar

With the development of enterprises to a certain stage, 80% of the quality problems of products come from suppliers. At the same time, the quality of suppliers has become one of the most risky factors of enterprises. Based on practical methods, this webinar will explain in detail the role and methods of SQE in the core business processes related to supplier management, supplier audit, guidance and improvement, and relevant quality management tools.

随着企业发展到一定阶段，企业产品的质量问题，80%来源于供应商，同时供应商的质量也成为企业最具风险的因素之一。本课程基于实战的方法，详细讲解在供应商管理相关的核心业务流程中，SQE的岗位作用与方法，供应商稽核与辅导提升、相关的质量管理工具。

• 2022-09-29 | 09:00 - 17:00
• Online training (2 days)

Although many companies have passed the ISO/TS16949, the on-site quality problems seem to increase, and the quality problems of scrapping and rework occur frequently. Many on-site personnel have also learned a lot of quality tools, but it is difficult to find the key points in daily application...

虽然很多公司都通过了ISO/TS16949的认证，但现场质量问题似乎却有增无减，报废和返工质量问题屡屡发生。现场很多人员也学习了不少质量工具，但在实际应用中却难得要领...

• 2022-09-29 | 09:00 - 17:00
• Online training (2 days)