Upcoming Events

In the past few years, I have dealt with many public opinion crises caused by customers rights protection. Customer behavior and psychology are interesting. Obviously, the feedback of the enterprise effect the behavior of customers.

  • 2022-09-02 | 09:00 - 16:30
  • zoom

In today's booming social media, ineffective customer communication will directly lead to complaints online. As more online platforms provide dedicated release channels, "online customer complaints" have increasingly affected the reputation of companies, which in turn indirectly or directly affect the sales income.

At the same time, the accumulation of negative content will also attract the attention of the media and other competitors, and there is a danger of fermenting into a huge public opinion risk.

In this lesson, we will discuss the behavior of customer complaints on social media, hoping to provide some ideas and methods for companies.

  • 2022-09-02 | 09:00 - 16:30
  • Zoom Online

Shopfloor management is a well-established management concept for strengthening coordination and fostering a culture of continuous improvement. Shopfloor management is much more than meetings and key figures. In essence, it is about a human-centered understanding of leadership that puts employee development in the spotlight. Personal contact, regular coordination and a high degree of identification with the results of the work are crucial to the success. The market demands ever greater flexibility, requiring stable and controlled processes. Success results from the real-time transparency of performance losses combined with the timely elimination of problems across departments. Historical data is only of limited help here, so the digitalization of shopfloor management offers enormous advantages.

  • 2022-09-16 | 09:00 - 17:00
  • KIT中国研究院

This training is coorperate with CCI France Chine(French Chamber)
The Chinese eCommerce market is the largest eCommerce market in the world. This market has its own specificities: local players and local practices quite different from the western world.

Whether you are a brand or a merchant with an eCommerce project in China, this training will help you to understand the local eCommerce Chinese market, the best eCommerce practices in China and the Chinese digital ecosystem.

Through real life examples and study cases, this training will allow you to gather the necessary practical and market knowledge for your eCommerce success in China.

Who should attend?
This training session targets any brands or merchants with an eCommerce or Digital project on the Chinese market. Entrepreneurs or ecommerce practitioners can join this course.

  • 2022-09-20 | 09:00 - 18:00
  • European Chamber Shanghai Office