In the past few years, I have dealt with many public opinion crises caused by customers rights protection. Customer behavior and psychology are interesting. Obviously, the feedback of the enterprise effect the behavior of customers.

• 2022-09-02 | 09:00 - 16:30
• zoom

In today's booming social media, ineffective customer communication will directly lead to complaints online. As more online platforms provide dedicated release channels, "online customer complaints" have increasingly affected the reputation of companies, which in turn indirectly or directly affect the sales income.

At the same time, the accumulation of negative content will also attract the attention of the media and other competitors, and there is a danger of fermenting into a huge public opinion risk.

In this lesson, we will discuss the behavior of customer complaints on social media, hoping to provide some ideas and methods for companies.

• 2022-09-02 | 09:00 - 16:30
• Zoom Online

Shopfloor management is a well-established management concept for strengthening coordination and fostering a culture of continuous improvement. Shopfloor management is much more than meetings and key figures. In essence, it is about a human-centered understanding of leadership that puts employee development in the spotlight. Personal contact, regular coordination and a high degree of identification with the results of the work are crucial to the success. The market demands ever greater flexibility, requiring stable and controlled processes. Success results from the real-time transparency of performance losses combined with the timely elimination of problems across departments. Historical data is only of limited help here, so the digitalization of shopfloor management offers enormous advantages.
车间管理是一个成熟的管理概念，旨在加强协调和培养持续改进的文化。车间管理远不仅仅是会议和关键指标。从本质上讲，它是一种以人为本的对领导力的理解，聚焦于员工的发展。个人沟通、定期协调和对工作成果的高度认同是成功的关键。市场要求越来越大的灵活性，这需要稳定和可控的流程。成功来自于绩效损失的实时透明化，以及跨部门问题的及时消除。历史数据在这里的帮助是有限的，所以车间管理的数字化提供了巨大的优势。

• 2022-09-16 | 09:00 - 17:00
• KIT中国研究院

This training is coorperate with CCI France Chine(French Chamber)
The Chinese eCommerce market is the largest eCommerce market in the world. This market has its own specificities: local players and local practices quite different from the western world.

Whether you are a brand or a merchant with an eCommerce project in China, this training will help you to understand the local eCommerce Chinese market, the best eCommerce practices in China and the Chinese digital ecosystem.

Through real life examples and study cases, this training will allow you to gather the necessary practical and market knowledge for your eCommerce success in China.

Who should attend?
This training session targets any brands or merchants with an eCommerce or Digital project on the Chinese market. Entrepreneurs or ecommerce practitioners can join this course.

• 2022-09-20 | 09:00 - 18:00
• European Chamber Shanghai Office