Communication and teamwork skills have never been more essential to personal success! 75% of a person's success depends on communication, 25% on talent and ability. For enterprises, people are more and more emphasis on the establishment of learning enterprises, more and more emphasis on the spirit of teamwork, so effective internal communication is the key to success; For external, in order to achieve the combination between enterprise and the complementary advantages, people need to grasp the negotiation and cooperation and communication skills; For enterprises themselves, in order to better realize the development of enterprises and serve the society under the existing policy conditions, they also need to handle the relationship between enterprises and the government, enterprises and the public, enterprises and the media and other aspects. These are inseparable from mastering and applying the principles and skills of management communication. For individuals, it is obviously very important to establish a good sense of management communication and gradually develop the habit of consciously applying management communication theories and skills to effectively communicate in any communication situation, so as to achieve twice the result with half the effort. Learning communication skills will make you more comfortable in work and life.
【课程背景】
沟通与团队合作能力从来没有像现在这样成为个人成功的必要条件！一个人成功的因素75％靠沟通，25％靠天才和能力。对企业内部而言，人们越来越强调建立学习型的企业，越来越强调团队合作精神，因此有效的企业内部沟通交流是成功的关键；对企业外部而言，为了实现企业之间的强强联合与优势互补，人们需要掌握谈判与合作等沟通技巧；对企业自身而言，为了更好地在现有政策条件允许下，实现企业的发展并服务于社会，也需要处理好企业与政府、企业与公众、企业与媒体等各方面的关系。这些都离不开熟练掌握和应用管理沟通的原理和技巧。对个人而言，建立良好的管理沟通意识，逐渐养成在任何沟通场合下都能够有意识地运用管理沟通的理论和技巧进行有效沟通的习惯，达到事半功倍的效果，显然也是十分重要的。学习沟通技巧，将使您在工作、生活中游刃有余。
本课程通过对最新沟通理论的系统总结以及对众多成功人士的深入研究，总结提炼出一套完善的沟通学习体系。通过学习本课程您将大幅提升自己的沟通技巧。
【适用对象】
所有需要进一步提升沟通能力的员工或管理者。
【课程目标】
- 了解沟通的定义及媒介-从针对性最低到最高的沟通类型
- 掌握周哈里之窗的概念及应用技巧
- 掌握同理心倾听的步骤及技巧
- 掌握高效结构化表达的方法与技巧
【课程大纲】
一、认识沟通
- 沟通无处不在
- 漫画《超自然的神存在-理发师》
- 究竟是什么阻碍了有效沟通
- 周哈利之窗
- 什么是沟通及沟通的媒介？
- 我们该如何选择恰当的沟通媒介
二、盲点象限-倾听技巧
- 会听的人才是沟通的高手
- 倾听的三个层次
- 六大法宝听懂“潜台词”
- 同理心倾听的步骤及技巧
三、隐私象限-表达技巧
- 清晰的表达，来自清晰的思考
- 什么是结构化表达
- 结构化表达在沟通及团队合作中的应用