2 days' training: Empowering your Support Staff (English session) Go back »
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Time2019-10-23 - 2019-10-24 | 09:00 - 17:00
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Venue:European Chamber Beijing Chapter, 4th Floor, Office C405, Lufthansa Centre
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Address:
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Fee:Members: 4000 |
Non Members: 5000
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Objectives and Content 目标与内容
A highly popular course that has been delivered to over 2000 support staff around China.
In this two-day workshop, give your support staff team the opportunity to build their skills covering time management, problem-solving, business writing and communication skills to empower them to work more independently.
Participants will engage in practical activities and be given tools and templates applicable to their daily jobs and build confidence to enhance representation of organizations and themselves.
Target Group 参加对象
Administration, Executive Assistants, Office Managers, Team Assistants
Objectives 主要目标
- Understand clearly the communication role
- Problem Identification and Generating Options and Solutions
- Build confidence communicating with different people Communicating effective messages
- Assertiveness
- Methods of Prioritization
- Effective Method of Writing Emails
- Developing a new level of business professionalism
Outline 大纲
Communication
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Business Etiquette
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Dealing with Challenging Situations
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Time Management and Priorities
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Power
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Business Writing
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Agenda 日程安排
08:45-09:00, registration
09:00-12:00, morning session
12:00-13:00, lunch break
13:00-17:00, afternoon session
Payment付款方式：报名后请将培训费汇款至以下账户，并在银行转账单上附注BJ20191023 或 联系商会工作人员付费
A/C Name: 中国欧盟商会
A/C No.: 7110210182500027543
China CITIC Bank 中信银行京城大厦支行
北京市朝阳区新源南路6号京城大厦
Cancellation取消政策:
If you cannot attend an event for which you have registered, please cancel your registration no later than 24 hours prior to the event. If you fail to notify us of your cancellation in a timely fashion, you will be fully charged for event costs. You may cancel online or notify the contact person in the European Chamber.如果您不能参加已注册过的活动，请至少在活动开始72小时之前取消您的注册。若您未能及时地通知我们，我们将收取您相应的活动费用。您可以联系工作人员取消，也可以网上自行取消。
Speakers
Mr. Alistair McArthur
Alistair McArthur has trained thousands of executives and staff around Asia during his 20 years of being based in China. He is a Certified Facilitator of the Strength Deployment Inventory (SDI – Coaching Tools), focusing on improving relationships through increased understanding and effective personal and professional communication.
He has worked with and managed a diverse range of international teams and is now sharing his knowledge to develop interpersonal skills, while also working with organizational leaders to improve stakeholder communication. His professional journey has covered business areas such as franchising, commodities, general and business aviation, and working with government and membership associations advising on strategic partnerships. As a training and development professional he has overseen the development of over 600 hours of face-to-face learning.
He is a guest lecturer for the international MBA program at Renmin University teaching and simulating topics covering change management, emotional intelligence and cultural communication. Alistair is also involved in the Australia China Alumni Association mentoring program, acting as a mentor for Australia university graduates in China embarking on their professional careers.
His experiences have enabled him to grasp an understanding of the cultural and individual challenges many people face in their professional roles. Alistair is a clear analytical thinker and creative trainer who has proven interpersonal skills to operate successfully in a variety of roles and developing the skills of others.
Specializations:
• Intercultural and leadership communication, and coaching
• Conflict management, Team relationship dynamics, Negotiations and Influencing, Assertiveness
• Presentations with Impact, Business Writing & Influencing
Some Clients:
Airbus, Lenovo, Microsoft, Schlumberger, Honeywell, Volkswagen, GlaxoSmithKlein, EADS, Baker McKenzie, Embassy of Canada Beijing, Daimler, Suez, Jaguar, Total, Shell, Chiron, Rio Tinto, Yew Cheung International School, and International School of Beijing.