中国欧盟商会天津分会诚挚地邀请您参加:

At the time when enterprises are increasingly faced with difficulties in export business coupled with pressure of industrial upgrading, it is more important than before that we review our own business process regardless of your manufacturing or service business background. Because in the future, only those most effective and efficient companies can survive and sustain their business. Then, how do we measure our own level of operational effectiveness and efficiency and how we are going to optimize our way of doing business, and if it is time that we need to re-engineer our business processes? To study the process management may bring us the much needed new way of thinking and methodologies and also a good opportunity for our professional managers to upgrade our competence.

在中国出口企业受到欧美市场困扰以及国内企业转型发展压力倍增的情况下，无论是制造企业还是服务企业，探索企业流程管理的课题，意义重大。在今后的市场竞争中，只有关注有效性和效率著称的公司，才能可持续经营和发展。那么，企业的有效性和效率如何衡量？运作流程如何优化？企业的核心流程如何重整和创新？企业流程管理的探索，实际上带给大家的是管理的创新思维和职业经理人升级换代的方法论。

Day One (31^st Aug.)

Part One: Management System and Process Management (9:00 – 12:30)

Ø         Traditional Way of Management

Ø         What are the effectiveness and efficiency of our product and service – our difficulties?

Ø         Quality business and its elements

Ø         Process management in quality management

Ø         Correlation between process management and business quality

 

Part Two – Process Methodology (13:30 - 17:00)

Ø         Conceptual illustrations of process management

Ø         Categories and characteristics of processes

Ø         Breaking Down of Processes

Ø         Process network and process interrelationships

Ø         Process, procedure and system

Ø         Process interface and critical control points

Ø         Route of process

Ø         Visualization of processes

 

第一天

第一部分：企业管理体系和流程管理的关系 (9:00 – 12:30)

Ø         企业沿用的基本管理模式

Ø         什么是产品和服务的有效性和效率 - 企业面临的问题

Ø         质量导向的经营方向和运作机制

Ø         回顾流程导向的质量管理系统

Ø         企业流程管理和企业质量经营战略

第二部分：流程化的管理方法(13:30 - 17:00)

Ø         流程法在现代管理中的应用 - 基本概念

Ø         流程的分类和特点

Ø         流程的分解 - 流程线路图

Ø         如何在企业中识别运作流程 - 组织中流程相互之间的关系

Ø         如何理解流程，程序和系统

Ø         流程的接口和流程的关键控制点

Ø         流程的途径

Ø         流程可视化的基本要求

Day Two (1^st Sep.)

Part Three – Process Control and Improvement (9:00 – 12:30)

Ø         Critical path of process

Ø         Descriptive methods in identifying processes

Ø         Problem identification – set-up of process control indicators

Ø         KPI Three dimensions of processes and key performance indicators

Ø         Management by process indicator- design of performance matrix

Ø         Tools and methodologies of process

Ø         Innovative tools for process

Ø         Process mapping and process innovation

Ø         Key concerns of process management

Ø         Action plans for process improvement and problem solving

Part Four – Process Audit and Quality at Strategic Level (13:30 - 17:00)

Ø         Focusing areas of process

Ø         Distinguish between process audit and system audit

Ø         Planning for audit and key processes

Ø         Key control points in process audit

Ø         Check list in process audit

Ø         Process Adequacy Audit, Control Audit and Continual Improvement Audit

Ø         Process maturity and innovation assessment

Ø         From ISO9004 and Quality Award to company improvement directions

Ø         Inspired by the “Third Industrial Revolution”

 

第二天

第三部 流程的控制和改善(9:00 – 12:30)

Ø         流程的关键路径

Ø         流程的描述方法

Ø         流程中问题的分析- 流程的控制指标

Ø         流程指标的三维性和关键表现指标

Ø         以流程为基础的目标管理-关键表现指标群的设计

Ø         流程控制的工具综述

Ø         流程创新法和工具综述

Ø         流程路径和流程创新的启示

Ø         流程管理中应关注的核心问题

Ø         流程改善和问题解决的行动方案

 

第四部分 流程审核的方法以及战略层次的质量 (13:30 - 17:00)

Ø         流程审核的关注点

Ø         流程审核和传统质量体系审核的分别

Ø         审核计划和关键流程的鉴定

Ø         对流程审核的关键控制点

Ø         如何编写流程审核的检查清单

Ø         流程充分性AA，流程控制CA和流程改善CIA的审核

Ø         流程成熟度的评估和流程创新的评价

Ø         从ISO9004及质量奖看公司管理的方向和改善途径

Ø         企业第三次工业革命带来的思考

 

***This training is to combine case studies from participants and offer also on-site analysis and consulting service to address client's needs and confusion。The clients are welcome to contact trainer to present their cases in advance.

注：本次培训将结合会员公司的案例进行讨论，对流程分析和流程管理中发生的困惑进行现场的咨询和辅导，欢迎事先联系。

 

Who Should Attend?

目标群体：

General Managers, Management Representatives, Departmental Managers, Training Manager, Quality System Managers and any other related staff in company process management.

总经理，管理层，部门经理，培训经理，质量体系经理，以及其他负责公司流程管理的员工。

Speakers:
Dr. Dennis F. Hong:  Director and principal consultant for TÜV SÜD China Group. Master Degree in Manchester Business School, Ph.D in Engineering in Warwick University, UK, and he is a senior member of American Society of Quality and certified manager for organizational excellence.

In his early career overseas, Dr. Hong was actively involved in assisting UK industries in developing China investment opportunities and establishing joint ventures through technical cooperation. In 90’s he was head-hunted to Hong Kong to work for Swire Group, where he became a corporate senior quality manager to architecture the implementation of Coca-Cola Quality System amongst the group bottlers in China, Hong Kong and Taiwan. Since he joined in PE Management Consulting Group as a General Manager and Principal Consultant, he has been working extensively with many industries in the core areas of factory operations, performance management, total quality management system and staff development, which involve advanced quality and productivity tools, operational improvement methodology and human resource enhancement. His own career also took him to run an operating plant in China as a general manager when he practiced his management practices for operation excellence. In recent years, Dr. Hong also became a general manager and principal consultant for TÜV SÜD China Group to work for many world renowned companies in the field of management systems and organizational excellence. Dr. Hong’s efforts in recent years focus mainly on process-oriented management and enterprise optimization.

洪枫博士:  南德意志中国集团培训和咨询总监。获英国著名华威大学工程学博士、英国曼彻斯特大学工商管理学院硕士，美国质量协会资深会员及认可的组织卓越经理人。

早年在英国留学和工作期间，洪博士曾协助海外工业在中国的投资和发展，包括建立合资企业及技术合作。90年代初，洪博士被猎头公司从英国聘来香港，成为在香港著名太古集团（Swire Group）首位大陆华人背景的高级经理，为中国、香港和台湾瓶装厂引进可口可乐全面质量和运作管理体系，提供策划、咨询、培训和管理工作，并成为集团“成功的故事”。在转入香港著名管理咨询集团PE担任总经理和首席顾问后，洪博士一直在企业绩效、营运管理和员工发展等这些核心领域从事管理培训和咨询工作。洪博士亲自也担任过大陆运作企业的总经理，在企业一线实践其管理改善的理念和工具。近年来，洪博士为著名国际培训和咨询公司工作，服务过世界500强的许多企业，目前是南德意志中国集团培训和咨询总监和首席培训师。而流程导向的管理和企业优化是洪博士最近几年主导的重要企业管理课题。

 
Language: Chinese

培训语言：中文

Price: rmb3280 for members, rmb4180 for non-members (including two days training introduction, training materials and lunch)

Seats are limited, if you would like to attend this event, please register your attendance with Ms. Una Zhang by email tianjin@europeanchamber.com.cn or by phone call 022-23741122.

This training course is strictly required to register with payment settled by Aug.20^th, 2012, no walk-in will be acceptable on event date. 

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