OBJECTIVES                                        

- Do a review of your current intercultural communication skills (strengths and how to improve)

- Understand how to communicate with emotion, and care about others’ feelings

- Communicate efficiently and ensure messages have been understood

- Develop their self-confidence to communicate happily and effectively in an intercultural circumstance

- Find out the basic techniques in communication and how to communicate interculturally

培训目标                                           

- 审视现在的跨文化沟通现状（优势和需要提升的地方）

- 将谈话对象的情绪情感连同谈话内容一并理解

- 高效沟通，保证信息连同情绪准确无误的传递出去

- 树立自信，愉快而高效的完成对外工作

- 学会基本沟通技巧，灵活运用到对外工作中

Part I: Communication Has National Boundaries

第一部分：沟通有国界

Cross-Culture Communication

 跨文化沟通

-  What different communication characteristics in different cultures?

-  What are the difference of verbal and non-verbal communication between Chinese and occidental people?

-  What should we pay attention in intercultural communication?

-  How to work effectively with cultural shock?

-  不同文化都有哪些不同的沟通特点？

-  语言和非语言与中国有哪些不同？

-  跨文化沟通过程需要注意哪些问题？

-  面对文化冲突，如何工作？

Part II: Non-verbal Communication

第二部分：非语言沟通

Communication Triangle

 沟通三角形

-  Get to know communication triangle, and how important the non-verbal communication is.

-  How to understand the emotions and feelings about your interlocutor?

-  How to manage your emotion during intercultural communication?

-  了解沟通三角形，非语言沟通到底有多重要？

-  如何读懂谈话对象的喜怒哀乐？

-  跨文化沟通过程的情绪怎样管理？

Part III: The Art of Listening

第三部分：倾听的艺术

Active Listening

有效倾听

-  How many levels do we have when we listen?

-  Practice true listening and constructive summarizing

-  How to decide what to listen and what not to?

-  Make powerful and reassuring first contact to build trust, develop interest and facilitate others’ listening？

-  倾听都有哪些层次？

-  如何做到听话听音？

-  怎样筛选倾听内容？

-  怎样听出谈话对象的话外之音，并且准确翻译？

Part IV: Personalities of interlocutor

第四部分：谈话对象性格分析

Process Communication Model（PCM）

性格进程化沟通

-  Get to know your interlocutor, what personality does he has?

-  Does your interlocutor like sharing his feelings in conversation?

-  If your interlocutor does share emotions, how to manage and how to control your own emotions?

-  What should be paid attention in front of different personalities?

-  了解你的谈话对象，他有怎样的性格特点？

-  在讲话过程中你的谈话对象是愿意表达情绪的吗？

-  如果谈话对象表达情绪，应如何进行沟通？

-  面对不同性格的谈话对象，有哪些需要特别注意的问题？